Service Manager - Manufactured Homes

Champion Homes•Upper Leacock Township, PA

4d•Onsite

About The Position

Champion Home Builders, Inc. is seeking to hire a Service Manager to join their team at the Leola, PA manufacturing facility of Skyline Homes. This role supervises and coordinates the activities of Service Representatives who handle service orders and customer complaints. The company is a leader in the manufactured housing industry and one of the largest mobile and modular home builders in North America, offering various factory-built solutions across the United States and western Canada. Champion emphasizes integrity, respect, craftsmanship, and strong relationships with customers, suppliers, and employees, aiming to provide a safe, productive, and enjoyable workplace.

Requirements

Exceptional customer service, relationship-building, and interpersonal skills
Excellent analytical, planning, and scheduling ability
The ability to address customer and internal concerns efficiently.
The ability to delegate responsibilities, objectively evaluate the performance of subordinates, and hold others accountable in a constructive manner
Strong communication skills, both written and verbal
Strong interpersonal skills with the ability to work effectively in a team environment while managing individual duties effectively
Strong multitasking capabilities
A commitment to integrity, ethical and economical practices, and Champion's Operating Principles
Associate's degree (A. A.) or equivalent from a two-year college or technical school and five to seven years of related experience and/or training; or equivalent combination of education and experience.
Must be able to travel up to 10% of the time annually.

Responsibilities

Monitors service calls to observe employees' demeanor, technical accuracy, and conformity to company policies.
Recommends corrective services to adjust customer complaints.
Answers questions about service.
Determines work procedures, prepares work schedules, and expedites workflow.
Issues written and oral instructions for the Service Department.
Ensures vendor parts and retailer labor are recovered as stipulated in "Champion Supplier and Retailer Recovery".
Review contractor bills and ensure the work is in accordance with the amount they are charging.
Directly supervises employees in the Service Department.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.