Service Manager

NOVO•Louisville, KY

9d•Onsite

About The Position

NOVO Health Services offers linen management solutions to the healthcare industry, focusing on safety and infection control. They provide value-driven linen management control systems that measure and monitor linen utilization to eliminate excess internal costs. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes. This Service Manager role is not a desk job; it involves hands-on management of Route Service Representatives, including hiring, training, and coaching. The manager is also expected to be ready to run a route themselves when needed. The role offers full ownership of the customer experience, daily account functions (audits, scrub counts, route reconciliations, truck maintenance logs, linen reconciliation), and direct leadership of the team to ensure customer satisfaction. The position is integral to keeping hospitals stocked and patients cared for, with opportunities for advancement due to the company's rapid growth.

Requirements

Previous management experience.
Strong leadership skills.
Demonstrated quality focus and a customer-centric mindset.
Knowledge of DOT/FMCSA compliance.
Financial awareness and comfort with numbers.
Ability to adapt quickly to competing demands and growth.
Reliable transportation.
Ability to pass customer credentialing requirements.

Nice To Haves

Experience in a route-based or distribution environment.
A bachelor's degree.

Responsibilities

Hire, train, and coach Route Service Representatives.
Manage daily account functions including audits, scrub counts, route reconciliations, truck maintenance logs, and linen reconciliation.
Ensure the team delivers the right product, the right quantity, in the right time window.
Cover routes during absences.
Manage route logistics around vacations and holidays.
Act as RSR during a market startup.
Maintain fleet safety, cleanliness, and road-readiness.
Monitor financial aspects of the routes.