Service Manager

Ray Laethem Buick GMC • Detroit, MI

13d • Onsite

About The Position

Ray Laethem Buick GMC is searching for our next Service Manager. We're looking for someone with leadership potential, operational discipline, strong customer skills, and the desire to build something special. Our service department continues to grow, and we're developing future leaders who can help us achieve our goal of becoming the highest rated Buick GMC service department in the country. The title you have today matters less than your ability to lead people, solve problems, and create an exceptional customer experience. We believe in customer service comes above all else. We don't avoid difficult diagnostics. We invest in training, technology, specialized technicians, and leadership development. We operate with a culture we call The Laethem Way: Simple. Convenient. Transparent. Our team uses EOS (Enterpreneurial Operating Systems) to solve problems, create accountability, and continuously improve. We're looking for leaders who don't make excuses, don't wait to be told what to do, and genuinely enjoy helping others succeed.

Requirements

• Leadership potential
• Operational discipline
• Strong customer skills
• Desire to build something special
• Ability to lead people
• Ability to solve problems
• Ability to create an exceptional customer experience
• Do not make excuses
• Do not wait to be told what to do
• Genuinely enjoy helping others succeed

Nice To Haves

• Top-performing Service Advisor
• Service Lane Manager
• Assistant Service Manager
• Shop Foreman with strong people skills
• Fixed Operations leader looking for a better culture

Responsibilities

• Developing and coaching service advisors
• Creating exceptional customer experiences
• Improving service lane efficiency
• Driving maintenance and repair sales ethically
• Building strong relationships with technicians
• Leading through influence, accountability, and example
• Constantly improving systems and processes

Benefits

• Excellent compensation
• Health Benefits
• 401K
• Paid Vacation
• Paid Holidays
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed