Service Manager
About The Position
Trinity Residential is seeking an experienced and hands-on Service Manager to lead all maintenance operations at one of our apartment communities. This leadership role is responsible for ensuring the physical integrity of the property, supervising the maintenance team, managing service requests, and delivering an exceptional resident experience. We are looking for a strong technical professional who takes pride in maintaining high standards, building a dependable team, and protecting the long-term value of the asset. The Service Manager oversees all maintenance operations for the community, including preventative maintenance, service request completion, vendor coordination, safety compliance, and unit turn management. This role ensures the property remains safe, attractive, and fully operational while supporting resident satisfaction and retention.
Requirements
- High school diploma or equivalent required.
- EPA and HVAC certifications required.
- 3+ years of apartment maintenance or facility management experience, with at least 1 year in a supervisory role.
- Strong working knowledge of HVAC, plumbing, electrical, carpentry, appliance repair, and general maintenance
- Proficiency in Microsoft Office and property management systems such as Yardi, Entrata, or RealPage
- Knowledge of OSHA standards, safety practices, and local/state codes (including pool and permitting regulations when applicable)
- Strong organizational and leadership skills
- Ability to diagnose and resolve maintenance issues efficiently and cost-effectively
Nice To Haves
- Additional technical certifications preferred.
Responsibilities
- Conduct regular property inspections to identify maintenance needs, minimize liability risks, and maintain strong curb appeal
- Prioritize, assign, and monitor service requests to ensure timely completion; assist with complex repairs as needed
- Lead, supervise, and train maintenance team members, including performance management and development
- Implement and maintain a preventative maintenance program to extend asset life and reduce future repairs
- Manage inventory, tools, equipment, and supply ordering within budget guidelines
- Maintain a clean, organized, and OSHA-compliant maintenance shop
- Oversee and coordinate all unit turns, ensuring work is completed on schedule and within budget
- Supervise vendors and contractors during repair and renovation projects
- Conduct regular safety inspections and ensure compliance with all health and safety regulations
- Participate in on-call emergency rotation
- Assist with interviewing, hiring, and training maintenance staff
- Support the Community Manager in delivering exceptional customer service to residents and stakeholders
- Perform additional duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
