Service Manager

Kenco • Green Bay, WI

51d • Onsite

About The Position

The Kenco Fleet Services (KFS) Service Manager is responsible for all technicians and overseeing all day-to-day activities in the service department.

Requirements

• 3-5 years of related experience and/or training in a service environment.
• Background in fleet service operation or related field
• Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
• Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.
• Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.
• Managing Transitions / Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
• Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.
• Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.

Nice To Haves

• A passport is not required, but recommended.

Responsibilities

• Consistently attain technician utilization at or above 85%.
• Consistently attain a service billing efficiency ratio above 75%
• Control technician labor cost at or below 28% of revenue
• Ensure that training targets are achieved and maintained in all areas where training expectations are established.
• Must abide by all Kenco Corporate Safety and Quality Procedures
• Verify that accepted best practices are operating in the shop location.
• Assist in implementing and sustaining a recruiting program for technicians.
• Evaluate the performance of each technician against established performance criteria.
• Ensure that training goals for technicians are met.
• Develop and maintain best practices for work order coordination between parts and service department.
• Verify that all jobs leaving the shop are completed in a timely manner and all safety issues are addressed.
• Make daily assignments of workloads and job duties.
• Assist in developing, maintaining and accounting for optimal inventory stocks for all service vans.
• Responsible for general cleanliness of the shop
• Oversee completion of all necessary paperwork in a timely manner to facilitate prompt billing.
• Manage a Preventative Maintenance program for all technicians.
• Review and evaluate technician daily KFS productivity sheets.
• Must interact with customers and coworkers in a professional manner.
• Fill out all forms, documents, and notations in a legible, accurate manner and turn in, file, or submit to the proper place or person.
• Maintain open communications with all associates.

Benefits

• Medical insurance including HSA, HRA and FSA accounts
• Supplemental insurance including critical illness, hospital indemnity, accidental injury
• Dental Insurance
• Vision Insurance
• Basic Life and Supplemental Life
• Short Term and Long Term Disability
• Paid Parental Leave
• 401(k)
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
• Employer Paid Holidays- 10 days

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed