Service Manager

POWER MOTIVE CORPORATION•Tucson, AZ

10d•$120,000 - $150,000•Onsite

About The Position

As the Service Manager for Power Motive Corporation, you will be responsible for the efficient and profitable operation of the Service Department; and overall branch locations needs. You will be effectively and efficiently managing the flow of the department working with Executive Management and your direct reports to make Service Goals while leading your team with Power Motive Corporation's core values and dedication to operational success.

Requirements

High School Diploma or GED
5+ years experience in Heavy Equipment Service
3-5 years administrative/clerical
5+ years customer service experience
3-5 years sales experience
3-5 years supervisory/management experience
Organizational Skills
Telephone Skills
Communication Skills
Safety Knowledge
Math, Reading & Writing Skills
Product Knowledge
Reasoning Skills
Microsoft Word – Intermediate Level
Microsoft Excel – Intermediate Level
Ability to interpret P&L Reports

Nice To Haves

Some college or trade school preferred

Responsibilities

Ensure that defined processes related to work-order opening, closing and invoicing adhered to and running efficiently
Oversee the warranty work-order process to ensure that good information is gathered in the field and proper guidelines and timelines are followed during the closure process
Provide the DOT compliance manager with service truck and technician paperwork related to safety requirements
Oversees Service Team and Technicians
Assists in the hiring, training, and direction the work of all field service personnel to efficiently perform at the highest level possible
Conducts performance reviews for all Service Members and Service Technicians.
Encourages the adherence to the company Principles in Practice and Core Values, and other company policies and guidelines
Consult with executive management regarding departmental objectives
Collaborate with the Technical Services dept. to ensure that training schedules are in place that are applicable to each technician
Provides the resources necessary to have a clean and safe working environment
Work with customers to quickly resolve concerns regarding service work
Maintain positive working relationship with technicians and other support staff
Work with Field and Shop service managers to ensure that legible and accurate quotes are provided to internal and external customers and PSSRs
Recommend the most cost effective repair procedures and guidelines to our customers and PSSRs
Maintain a clear line of communication to the Technical Services dept. regarding open technical issues
Ensure that information flow to the technicians is adequate and timely
Plan truck equipment, tooling purchases and other capital recommendations to executive management