Service Manager

Ginkgo Residential•Charlotte, NC

9d•Onsite

About The Position

The Service Manager is responsible for leading and managing all maintenance operations at the property. This includes oversight of preventative, corrective, routine, emergency, and cosmetic maintenance, as well as the apartment make-ready process. This role ensures the community is maintained to the highest standards while delivering exceptional service to residents, developing team members, and operating efficiently within budgetary guidelines.

Requirements

Minimum of 3 years of maintenance experience (multifamily required)
Minimum of 2 years of experience managing at least two direct reports
HVAC, EPA, and CPO certifications
Strong knowledge of building systems including HVAC, plumbing, electrical, and appliances
Experience with property management software (e.g., Onesite, Yardi, or similar) preferred
Strong leadership, organizational, and problem-solving skills
Excellent communication and customer service skills
Ability to manage multiple priorities and act decisively with purpose
Valid driver’s license
Availability for rotating weekends and on-call emergency maintenance

Responsibilities

Lead, coach, and develop the service team, fostering a culture that reflects Ginkgo’s values and promotes accountability and growth
Plan, schedule, and assign daily maintenance tasks, ensuring work is completed accurately, efficiently, and on time
Oversee all aspects of property maintenance, including service requests, preventative maintenance, and apartment turns
Ensure service requests are completed with a strong focus on resident satisfaction putting People First in every interaction
Coordinate and manage third-party vendors and subcontractors; assist in the bidding process and ensure quality and cost control
Operate within budgetary guidelines, making strategic decisions regarding repairs, staffing, and vendor usage
Perform regular inspections of the property, units, and systems to ensure safety, cleanliness, and operational efficiency
Maintain inventory, order supplies, and manage purchase orders and invoices through property management systems
Ensure compliance with all safety regulations, company policies, and local/state requirements
Participate in on-call rotation and respond to after-hours emergencies as needed
Promote sustainable practices in maintenance operations, supporting Ginkgo’s commitment to being Rooted in Sustainability
Continuously improve processes and develop team capabilities to Cultivate & Elevate performance