WORKSHOP SERVICE MANAGER
About The Position
The Service Manager is responsible for the supervision, leadership, and operational performance of CanaDream’s Service Department. This is a hybrid role that balances approximately 50% leadership and administrative responsibilities with 50% hands-on operational support, depending on seasonal demands and operational priorities. During peak periods—including high-volume pickup days, urgent repairs, or operational backlogs—the Service Manager is expected to actively support the team in the shop to ensure deadlines are met, service flow is maintained, and workload is distributed effectively across the team. This hands-on leadership role ensures high-quality service delivery, guest and customer satisfaction, and the effective management of staff, resources, and inventory. The Service Manager is also responsible for addressing customer and guest inquiries in a professional manner and driving improvements in revenue, technical productivity, and quality assurance. The role includes oversight of subcontracted repairs, warranty work, and recalls, ensuring these are managed efficiently and to company standards.
Requirements
- Post-secondary diploma or degree in a mechanical/technical field and/or business administration preferred.
- Bilingual (English & French) preferred
- Minimum 2 years’ management experience in a technical/service environment.
- Proven leadership skills with a focus on operations and business processes.
- Strong mechanical and RV repair knowledge.
- Experience with routine maintenance operations and inventory control.
- High attention to detail, accuracy, and organizational skills.
- High level of integrity, confidentiality, and accountability.
- Excellent interpersonal and communication skills (verbal and written).
- Ability to work well under pressure and in a diverse environment.
- Computer literacy required.
- Candidates must be legally authorized to work in Canada.
Nice To Haves
- RV certification is a strong asset.
Responsibilities
- Perform RV repairs, diagnostics, and refurbishing to a high standard
- Apply troubleshooting techniques and determine appropriate repair procedures on RVs
- Provide direct support in the shop during peak demand periods (repairs, unit turnaround, fleet readiness)
- Perform warranty repairs as required
- Maintain shop cleanliness and safety standards
- Ensure completion of maintenance and repair work within quality standards, timelines, and budget
- Oversee and manage all Service Department operations and scheduling
- Supervise, coach, and mentor service staff; conduct performance reviews
- Hire, train, and manage technicians, apprentices, and support staff
- Provide ongoing training and development for shop and parts personnel
- Communicate regularly with staff through meetings and toolbox talks
- Address customer and guest inquiries and complaints professionally
- Manage quality assurance and maintain high service standards
- Monitor departmental performance and take corrective action as needed
- Ensure compliance with company policies, safety standards, and cost controls
- Delegate tasks effectively and support succession planning
- Demonstrate a collaborative, hands-on leadership approach by working alongside the team and building trust through active participation in daily operations.
- Oversee and actively manage all Service Department operations, including technician scheduling, workload prioritization, and resource allocation to ensure rental readiness and sales commitments are consistently met
- Evaluate and determine when work should be completed in-house versus outsourced, based on cost, urgency, and internal capability
- Complete and review work orders, invoices, and purchase orders (POs)
- Coordinate external vendor appointments and service scheduling
- Follow up on vehicle preparation, sales-related repairs, and post-sale service needs
- Support communication between sales, service, and operations teams
- Participate in Tech Talk sessions and relay key information to the team
- Maintain accurate documentation, service records, and lot maps
- Manage stock availability, inventory control, and annual inventory counts
- Manage parts procurement and ensure availability to support operational needs
- Monitor financial performance to meet or exceed budget targets
- Order parts and supplies using inventory management systems
- Perform other related duties as required to support business operations
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
