Service Manager

DeSHAZO LLC•Lexington, SC

13d•Onsite

About The Position

DeSHAZO LLC is seeking an experienced manager with a strong knowledge of the overhead crane service industry to lead operations for our North and South Carolina branches. This role involves full P&L responsibility for the South Carolina Branch and surrounding markets, developing a balanced sales approach, and proactively engaging with customers and internal teams to plan and execute field service and installation activities. The position also focuses on developing and managing service technicians, participating in the recruiting process, documenting performance, and communicating technical issues to clients. The Service Manager will also coordinate and dispatch technicians, schedule preventative maintenance, manage supplier orders, troubleshoot issues, and document project status for invoicing.

Requirements

5+ years’ experience in the crane service industry with either management, sales, or engineering experience.
Excellent oral and written communication skills to communicate with customers, sales personnel, engineers, and production management.
Ability to prioritize and “think on one’s feet” is important.
Must be organized and self-motivated.
Microsoft Office and Adobe Acrobat proficiency is a must, with the ability to adapt to computer hardware and software currently being utilized.

Nice To Haves

Sage ERP system experience

Responsibilities

Full P&L responsibility for the South Carolina Branch and surrounding markets.
Develop a balanced sales approach to maximize the desired product mix for each customer.
Proactively engage customers, sales personnel, estimators, engineers and production coordinators in order to properly plan, staff and execute all field service and installation activities in the Jackson service region.
Develop service technicians through on the job training and formalized programs in order to maintain a qualified and professional team of Deshazo technicians.
Participate in the technician recruiting process by screening, interviewing and hiring potential service technician candidates.
Document and review service technician performance on an annual basis and recommend promotions and corrective action as needed.
Communicate complex technical issues with customers throughout the course of service projects. Attend on site meetings and walk throughs as needed.
Aid other Service Managers in areas such as resource sharing and project guidance.
Receive incoming requests from customers, sales reps, technicians and management related to field service and inspection requirements.
Coordinate, communicate and dispatch service technicians to customer locations throughout the region.
Proactively schedule repetitive and routine inspection and preventative maintenance visits with customers and technicians.
Maintain a visible schedule for all technicians to facilitate planning objectives.
Work with suppliers to order and expedite materials and assist in staging materials in preparation of upcoming projects.
Troubleshoot mechanical and electrical issues over the phone with service technicians at customer sites. Escalate complex situations to management as necessary.
Document project status and customer communications to facilitate project management wrap up and invoicing.