Service Manager

ALL, Inc.•Saint Paul, MN

39d•Onsite

About The Position

Headquartered in St. Paul, MN, ALL, Inc. is a trusted wholesale distributor of world-class quality appliances, offering top-notch kitchen design solutions to homeowners, builders, and multi-family developers throughout the Twin Cities and beyond. We’re also part of Building Material Distributor’s (BMD’s) family. For over 75 years, BMD has supplied lumber yards, dealers, home centers, and hardware stores with top-quality building products. Collectively, as an employee-owned company, we excel at providing our customers with an exceptional experience thanks to our skilled workforce.

Requirements

High school diploma or equivalent
Valid driver's license with a satisfactory driving record
5+ years of appliance installation or related field service experience
Proven leadership, customer service, and communication skills
Experience leading installation, delivery, service, or home services teams preferred
Strong problem-solving skills and ability to manage multiple priorities
Proficiency with Microsoft Office and mobile technology; ERP experience preferred
Ability to pass a pre-employment physical and drug test

Nice To Haves

Experience leading installation, delivery, service, or home services teams
ERP experience

Responsibilities

Lead, coach, and develop installation technicians and support staff
Manage scheduling, staffing, productivity, quality, and department performance
Recruit, train, engage, and retain top talent
Partner with Sales, Warehouse, and Delivery teams to ensure seamless project execution
Resolve escalated customer concerns and drive issues to completion
Monitor safety, service, and operational performance metrics
Identify and implement process improvements that increase efficiency and customer satisfaction
Manage labor resources and schedules to support business demands
Provide technical expertise and guidance on installation-related issues
Promote a culture of accountability, safety, teamwork, and continuous improvement