Service Manager

Groundworks•Richmond, VA

3d•Onsite

About The Position

The Service Manager plays a pivotal role in achieving the objectives of their branch's service department by cultivating and leading a dynamic team of Service Technicians. This leadership position is dedicated to the effective management of preexisting equipment, ensuring optimal performance and longevity. Through strategic empowerment initiatives, the Service Manager guides and supports Service Technicians, fostering a culture of continuous improvement and excellence. Additionally, the Service Manager is instrumental in driving maximum sales production, setting and maintaining high standards on a lead-by-lead basis. Their commitment to consistency and leadership creates a work environment that not only meets but exceeds the goals of the branch they are assigned.

Requirements

3-4 years of management experience, preferably in specialized residential construction, related sales, or other similar fields
Must be fluent in English

Nice To Haves

Bachelor's degree preferred, but not required
Excellent technical, oral and written communication skills

Responsibilities

Effectively lead and manage a team of technicians and advisors to ensure the achievement of team objectives and sales goals
Demonstrate extensive working knowledge of industry standards, product details, and company services offered
Develop a solid understanding of industry regulations, restrictions, and laws, ensuring strict adherence within the service department
Provide exemplary customer service by maintaining strong customer relationships, addressing concerns or complaints promptly and professionally, and actively engaging in upselling products and services for repeat business
Monitor department issues and client complaints to identify patterns and proactively work towards reducing recurring problems
Regularly audit work and customer service to ensure compliance with standards, emphasizing the effective, correct, and thorough execution of repair tasks
Assist with or perform various administrative tasks to support the smooth operation of the service department
Oversee team members involved in inspections, report preparation, and repairs, ensuring the highest quality of work; if necessary, personally carry out these duties
It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.
All other duties as assigned

Benefits

Competitive base pay + position specific bonus and/or commission program
Best-in-class Branch Manager in Training Program
Continued support through professional development & annual Summits
Company cell phone, vehicle and fuel card (eligibility based on position)
Performance opens doors to elite recognition, trips & events
Annual Tribe Appreciation Tour, holiday & volunteer events
Upward mobility - we promote from within 80% of the time
Employee Ownership Program
Tuition Reimbursement Program
2 weeks PTO and 6 paid holidays
Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave (US)
Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company paid life insurance (Canada)