Service Manager
Industrial Refrigeration Pros•Mansfield, TX
•$67 - $76•Onsite
About The Position
We are looking for a knowledgeable and motivated Industrial Refrigeration Service Manager to lead our service operations. This role oversees a team of technicians, manages customer relationships, ensures safety and compliance, and drives operational efficiency. The ideal candidate will have extensive experience in industrial refrigeration (ammonia, CO₂, and Freon systems), strong leadership skills, and a proven track record in service management.
Requirements
- 7+ years of industrial refrigeration experience, with at least 3 years in a supervisory or management role
- Strong technical expertise in ammonia and Freon-based refrigeration systems
- RETA certification strongly preferred; EPA Universal Certification required
- Proven leadership and team management skills
- Excellent customer service, communication, and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment
- Proficient in service management software and Microsoft Office Suite
- Ability to visit job sites, including cold storage facilities and mechanical rooms
- May require occasional lifting (up to 50 lbs) and work in confined spaces
Nice To Haves
- Experience with CO₂ refrigeration systems
- Experience with PSM / RMP-regulated facilities
- Experience with industrial refrigeration construction and installation
- Budget ownership for a service department or branch
Responsibilities
- Supervise, train, and mentor service technicians and support staff
- Schedule and assign work orders, ensuring timely and efficient service delivery
- Conduct performance evaluations and support employee development
- Oversee installation, maintenance, and repair of industrial refrigeration systems
- Ensure adherence to preventive maintenance schedules and emergency service protocols
- Review and approve service reports, work orders, and job costing
- Maintain proper inventory and procurement of parts, tools, and safety equipment
- Act as the primary point of contact for clients regarding service issues
- Build and maintain long-term customer relationships by delivering high-quality service
- Address escalated concerns and ensure customer satisfaction
- Ensure all service work complies with OSHA, EPA, IIAR, RETA, and local regulations
- Promote a culture of safety and enforce company safety policies
- Stay current on industry codes, standards, and refrigerant regulations
- Assist in budgeting, forecasting, and financial reporting for the service department
- Monitor KPIs, service revenues, and profitability
- Support sales efforts by identifying new service opportunities and preparing quotes for new and existing customers
Benefits
- Medical, dental & vision insurance and supplemental plans
- 401(k) retirement plan — eligibility within 90 days, with up to a 4% company match
- Company-paid life and accidental death & dismemberment (AD&D) insurance, and long-term disability
- Paid holidays & PTO
- Competitive hourly compensation
- Overtime opportunities for service technicians
- Company-provided service truck/vehicle for eligible positions
- Career advancement paths
- Employee referral bonus
- Boot program — $150 voucher after 90 days of employment, with replacement boots every two years
- Vehicle loyalty program — qualified employees can receive a truck (equivalent to a 5-year-old F-150) after 5 years of employment, or $10,000
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
