Service Center Manager | Training Academy

Stark Exterminators•Gardendale, AL

1d•Onsite

About The Position

Stark Exterminators is looking to hire a full-time Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values. As a Service Manager, you will have many responsibilities to ensure that you and your team are successful in daily activities. Multi-tasking and organizational skills will be key. These activities include ensuring that your technicians are organized in their appointment scheduling and service tickets. They will check in with you daily where you will verify that they have their vehicles, uniforms, product, equipment, and paperwork in order. Your skills in conflict resolution and effective communication will ensure your team and customers have an awesome experience with every interaction. As a seasoned technician, you will offer coaching, training, and support. You are not afraid to get dirty and can spend considerable time in the field assisting your team and providing coverage. Ultimately, you will be assisting the Branch Manager to achieve monthly performance goals.

Requirements

Possess current Driver's License
Demonstrated leadership abilities
Effective verbal and written communication
Conflict resolution
Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, other web-based portals)
Proven track record in achieving sales results
Proven ability to multitask
Strong organizational skills
Basic math skills
Ability to pass any state regulatory agency-required licensing/certification exams
Able to work a 40-hour (minimum) work week
Meets company driving standards
High school degree or equivalency

Nice To Haves

Industry experience
college preferred

Responsibilities

Oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance.
Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values.
Ensure that technicians are organized in their appointment scheduling and service tickets.
Verify that technicians have their vehicles, uniforms, product, equipment, and paperwork in order.
Offer coaching, training, and support to the team.
Assist in the field by providing coverage and assisting the team.
Assist the Branch Manager to achieve monthly performance goals.