Data Center Training Manager

JLL•Spartanburg, SC

5d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As a Data Center Training Manager, you'll manage comprehensive training operations for data center accounts while serving as the primary resource for operating procedures and work instructions. This role oversees the development and delivery of technical training programs, ensures documentation accuracy and version control, and maintains all staff competencies and certifications for safe, efficient operation of mission-critical infrastructure. You'll coordinate with clients and stakeholders to keep procedures current, track compliance, and build technical capabilities across operations teams.

Requirements

Bachelor's degree in Engineering, Education, or related technical field required
4+ years of experience in technical training, data center operations, or facilities management
Proven leadership experience managing training teams and coordinating complex training initiatives
Strong presentation and communication abilities to translate technical concepts into effective training materials for diverse audiences
Excellent project management and organizational capabilities for managing multiple training programs, tracking compliance requirements, and maintaining detailed documentation
Proficiency with training management systems and Microsoft Office applications for program administration and reporting
Experience with documentation control, version management, and procedure development processes
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Professional training certifications (CPTD, ATD) or data center credentials (DCCA, EPI)
Solid understanding of data center infrastructure, electrical systems, HVAC technologies, and safety protocols
Experience with training program development, adult learning principles, and various instructional methods including classroom, online, and hands-on delivery
Familiarity with learning management systems, simulation software, and digital learning platforms
Knowledge of regulatory compliance requirements and safety qualification standards for data center operations
Experience conducting technical assessments to identify skill gaps and develop targeted training interventions
Background in stakeholder collaboration and aligning training programs with operational excellence goals

Responsibilities

Maintaining and updating operating procedures and work instructions for data center operations, ensuring documentation accuracy, version control, and accessibility while coordinating approvals and signoffs with stakeholders
Overseeing training operations including scheduling, resource coordination, and program delivery while managing training calendars, instructor assignments, and facility requirements across data center facilities
Designing and delivering hands-on training programs covering power distribution, cooling infrastructure, fire suppression, security systems, and environmental monitoring while engaging vendors for specialized training
Implementing mandatory safety training programs including electrical safety, confined space procedures, and emergency response protocols while tracking compliance status and certification renewal schedules
Leading training coordinators, technical instructors, and support staff by providing coaching, establishing performance standards, and ensuring consistent, high-quality training delivery
Developing competency-based assessments and practical evaluations while maintaining comprehensive training records, certification tracking, and performance documentation for regulatory compliance
Collaborating with operations managers, engineering teams, and HR personnel to align training programs with business objectives while tracking procedure compliance and identifying documentation gaps