Service Manager

Cumberland International Trucks - Ocala, FL•Ocala, FL

60d•Onsite

About The Position

Cumberland International Trucks is seeking a Service Manager for our Ocala dealership. This role involves leading a high-performing team, shaping the customer experience, and growing your career within a family-owned dealership that is one of the top truck dealers in North America. The company offers a supportive, trusting environment with meaningful opportunities for career development. The Service Manager is crucial in setting the tone for the Service Department, establishing clear processes, strong communication, and a team culture grounded in the company's Core Values: Honor, Readiness, Victory, and Loyalty. The ideal candidate will bring energy, organization, and a commitment to delivering exceptional customer experiences.

Requirements

5+ years of technical experience in the medium/heavyduty truck industry
Strong internal and external customer service abilities
Familiarity with warranty processes and guidelines
Proven ability to lead others in a positive, empowering way
Strong written and verbal communication skills
High degree of product and technical knowledge
Strong organizational abilities and comfort with multitasking

Nice To Haves

Technician training such as ASE and/or OEM certifications
Working knowledge of Microsoft applications used at this location
Commitment to personal and professional development
Knowledge of International and supplier warranty policies
Ability to support teamwork and a respectful, collaborative environment

Responsibilities

Manage daily operations of an efficient, profitable Service Department
Build strong customer relationships through clear communication and followthrough
Support and guide technicians through training, development, and performance feedback
Uphold warranty guidelines and ensure accurate documentation
Maintain high product and technical knowledge to support the team
Identify opportunities to improve productivity and reduce costs
Maintain departmental organization, workflow, and adherence to processes
Collaborate with other departments to achieve dealership goals
Champion a culture of teamwork, respect, and continuous improvement