Service Manager

Team Builder Recruiting•East Earl, PA

5d•Onsite

About The Position

MH Eby is a family-owned manufacturer of aluminum trailers, truck bodies, and transportation equipment that has been serving customers across North America since 1938. We build products known for quality craftsmanship, durability, and innovation while creating an environment where employees can learn, grow, and contribute across multiple areas of the business, making a meaningful impact for our team and customers alike. As a Service Manager, you will lead the daily operations of our service department, ensuring repair work is completed safely, efficiently, profitably, and to the high standards our customers expect. You will coach service advisors, shop foremen, and technicians by providing training, performance feedback, technical guidance, and the support they need to succeed. This role involves overseeing scheduling, repair estimates, parts procurement, quality control inspections, and workflow to keep projects moving and customers informed. You will also build strong relationships with customers by resolving concerns, negotiating insurance repairs when needed, and creating a service experience that earns repeat business and referrals. Driving department performance by monitoring productivity, managing budgets, reviewing profitability, and identifying opportunities to grow the service department is key. Additionally, you will maintain a safe, organized, and well-equipped facility by ensuring compliance with company policies, OSHA regulations, state and federal inspection requirements, and preventative maintenance standards. Partnering with leadership and other departments to improve operations, recruit and develop talent, and support the continued growth of our Blue Ball service team is essential. Championing a culture of teamwork, accountability, and continuous improvement where employees take pride in delivering exceptional service every day is a core aspect of this role.

Requirements

At least three years of leadership experience
Strong mechanical aptitude, with experience in trailer repair, truck bodies, heavy equipment, manufacturing, or a related industry.
Sound decision-making, effective prioritization, and adaptability to changing customer and operational needs.
Ability to build strong relationships with customers and coworkers while communicating clearly across all levels of the organization.
High school diploma or GED
Comfortable using Microsoft Office and ERP systems
Ability to meet the physical demands of an active service environment, including lifting up to 50 pounds.
Team-oriented mindset with a focus on building a positive, accountable culture where safety, collaboration, quality workmanship, and exceptional customer service come first.

Nice To Haves

Experience in coaching, mentoring, and developing high-performing teams.

Responsibilities

Lead the daily operations of our service department, ensuring repair work is completed safely, efficiently, profitably, and to the high standards our customers expect.
Coach service advisors, shop foremen, and technicians by providing training, performance feedback, technical guidance, and the support they need to succeed.
Oversee scheduling, repair estimates, parts procurement, quality control inspections, and workflow to keep projects moving and customers informed.
Build strong relationships with customers by resolving concerns, negotiating insurance repairs when needed, and creating a service experience that earns repeat business and referrals.
Drive department performance by monitoring productivity, managing budgets, reviewing profitability, and identifying opportunities to grow the service department.
Maintain a safe, organized, and well-equipped facility by ensuring compliance with company policies, OSHA regulations, state and federal inspection requirements, and preventative maintenance standards.
Partner with leadership and other departments to improve operations, recruit and develop talent, and support the continued growth of our Blue Ball service team.
Champion a culture of teamwork, accountability, and continuous improvement where employees take pride in delivering exceptional service every day.