Service Manager

Jetstream of Houston•Aurora, CO

5h•$100,000 - $115,000•Hybrid

About The Position

The Service Manager is a hands-on leader responsible for guiding and supporting the Service team to achieve branch and company objectives. This role oversees daily service operations, ensuring efficiency, quality, and alignment with business goals, while also building and maintaining strong customer relationships to drive continued service growth in the region.

Requirements

3+ years’ experience as a Service Manager in the field of automotive, Heavy, Industrial or Agricultural equipment
Strong mechanical expertise with knowledge of equipment repair processes
Strong technical knowledge of hydro-electrical systems
Previous responsibility for a Service P&L and demonstrated ability to achieve results
Strong business acumen with the ability to effectively plan, prioritize, and manage resources
Proven leadership skills with the ability to coach, motivate, and build high-performing teams
Excellent customer service, communication, and problem-solving abilities
Highly organized, proactive, and knowledgeable in relevant systems, safety standards, and industry practices
Technical College Certificate/Degree or equivalent work experience.
Valid CDL A or B driver’s license with a clean driver’s abstract or ability to obtain with company assistance.
Must be able to pass a pre-employment background check in accordance with applicable laws.
Proficient in the English language

Nice To Haves

Spanish language skills considered an asset

Responsibilities

Oversee daily Service department operations, ensuring efficiency in scheduling, quality, safety, productivity, and customer satisfaction
Lead, coach, and develop a team of Service Technicians and a Service Coordinator to foster a safe, engaging, and high-performing work environment
Monitor team performance, identify skill gaps, and implement development and training plans to support continuous improvement
Track and report on departmental KPIs, addressing variances and recommending operational or resource adjustments as needed
Identify and implement process improvements to enhance productivity and profitability within the shop
Maintain facility standards by identifying repair needs and recommending improvements
Build and maintain strong customer relationships, resolve issues effectively, and conduct regular customer visits to support retention and growth
Support business growth by identifying opportunities, contributing to strategy, and ensuring execution of approved initiatives
Review service quotes and work orders to ensure accuracy and proper invoicing
Collaborate cross-functionally with Sales, Parts, and Rentals to deliver an excellent customer experience
Participate in hiring, onboarding, and ongoing team development activities
Stay current on industry trends and share relevant updates with the team
Lead team meetings to communicate priorities, performance updates, safety, and process changes
Take on additional projects and responsibilities as required