Service Manager

JX Truck Center•Rockford, IL

9h•Onsite

About The Position

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge. Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values. Shift: Monday - Friday 7:00am - 3:30pm Job Purpose: The Service Manager oversees the Service Department, including marketing, growth, recruitment, retention, and customer service. They uphold company values through accountability, integrity, and commitment to positive experiences, lifelong learning, innovation, and effective resource management.

Requirements

High school diploma or equivalent
Five or more years of related experience, including supervisory responsibilities
Valid driver's license
Previous experience as a Service Technician
Supervisory or leadership experience in a service environment
Conflict resolution skills
Proven leadership skills
Track record of people development
Excellent customer service, communication, and multitasking skills
Intermediate computer skills (Google apps, computer-generated business systems)

Nice To Haves

Associate degree preferred
CDL required or ability to obtain

Responsibilities

Set and enforce standards, conduct audits, and foster improvement.
Seek feedback, exceed expectations, address concerns, and anticipate customer needs.
Set goals, develop action plans, monitor progress, and hold everyone accountable.
Lead with integrity, communicate openly, empower team members, provide feedback, and treat everyone with respect.
Respond to customer inquiries and resolve issues.
Provide post-repair follow-up and build customer relationships.
Manage escalations and collect customer feedback.
Develop knowledge base and improve processes.
Maintain product knowledge and communication skills.
Practice active listening, problem-solving, patience, and empathy.
Maintain a positive attitude and teamwork.
Be proficient in technology, multitasking, adaptability, and time management.
Engages with customers regularly to identify learning opportunities.
Identifies relevant training programs for themselves and their team.
Fosters a growth mindset within the team.
Embrace innovation.
Drive continuous improvement.
Market the Service Department to grow the business.
Recruit qualified technicians with HR.
Delegate tasks and authority to department leaders.
Manage resources (time, labor, equipment, materials) efficiently.
Adhere to budget, monitor expenses, and maximize revenue.
Prioritize customer satisfaction by delivering high-quality service.
Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.