Service Manager

EquipmentShare • Calvert City, KY

3d • Onsite

About The Position

EquipmentShare is seeking a Service Manager for their rental facility in Calvert City, KY. This role is responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics). The Service Manager will utilize the company's technology to manage work orders, track service intervals, order parts, and diagnose equipment issues. The position involves coordinating and supervising the performance of mechanics, scheduling repairs, maintaining customer relationships, and ensuring customer satisfaction. Additionally, the role includes employee training and development, maintaining a safe work environment, and other assigned duties.

Requirements

• Industry knowledge (rental industry or a related construction field), innovative and dependable.
• Ideally three years of maintenance and service experience.
• Strong interpersonal and problem solving skills.
• Adaptable to the fast pace of a growing company and be able to quickly educate themselves about and stay up-to-date on the latest EquipmentShare products and services.
• Competitive, but thrive in a team oriented environment.
• Superior customer service, teamwork and verbal/written communication skills
• High School diploma, Trade school certificate preferred
• Experience in field service, maintenance and repair preferred
• Experience leading maintenance teams
• Valid driver's license with acceptable driving record.
• Must be at least 21 years old to operate company vehicle
• Must be able to move, stand, stoop and bend freely
• Must be able to lift up to 50 pounds at times
• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

Nice To Haves

• Preference will be given to applicants with experience and/or a background in the construction industry.

Responsibilities

• Coordination and supervision of quality performance of our equipment mechanics and service personnel
• Scheduling repairs for customer and company owned rental equipment
• Maintain and nurture existing customer relationships to ensure that our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare and are being kept up-to-date about new or additional ways in which EquipmentShare can help improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Employee training and development and maintaining a safe work environment
• Other duties, assigned as needed

Benefits

• Monthly Family Dinner Night
• Competitive compensation: Base salary plus Company Profit Sharing Plan
• Company provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) and company match
• Generous PTO + paid holidays
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Annual tool and boot reimbursements for those in applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities
• Access to industry leading diagnostic tools

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED