Service Manager

RJV Equipment • Greenville, NC

11d • Onsite

About The Position

The Service Manager is responsible for providing scheduling, communication, and support for the service department. The ideal candidate will possess excellent problem-solving skills when interacting with customers and technicians, with a strong emphasis on follow-through and a positive attitude. Responsibilities include dispatching for both emergency requests and ongoing maintenance work, both in-shop and in the field. The ability to work effectively under pressure is essential.

Requirements

• High school diploma or (GED) equivalent.
• Proficient in the use of a computer and related software (Word, Excel, etc.).
• Strong written and verbal communication skills.
• Strong problem-solving skills and be detailed oriented with a high level of accuracy.
• Basic math skills.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work with minimal supervision.
• Excellent organizational skills.

Nice To Haves

• College or trade school preferred.

Responsibilities

• Answer phones and receive requests for service, quotes, and installation.
• Confirm scheduling of work with customers.
• Track progress and check repair status of Technicians to ensure timely servicing of customer orders.
• Schedule and assign work to Field and Shop Service Technicians.
• Open and update work orders.
• Analyze customer problems and prepare reports and problem logs as requested.
• Assist in time card entries, reviewing, closing, and invoicing work orders.
• Maintain customer files.
• Manage daily KPIs and P&Ls.
• Work with parts and sales managers to create a customer-friendly environment.
• Communicate with the credit department to ensure financial needs are met.
• Maintain a professional and proper personal appearance at all times adhering to company policy.
• Be flexible to work after hours when needed to meet customer needs.
• Maintain confidentiality relative to pricing, promotion, distribution, inventory, customer lists, and financial reports.
• Perform related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED