Service Manager

Arrow Exterminators•Hilton Head Island, SC

17h•Onsite

About The Position

Arrow Exterminators is looking to hire a full-time Service Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values. We have been a family owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life. As Arrow grows and continues to exceed industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.

Requirements

Demonstrated leadership abilities
Effective verbal and written communication
Conflict resolution
Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, Power Point, other web-based portals)
Proven track record in achieving sales results
Proven ability to multitask
Strong organizational skills
Basic math skills
Ability to pass any state regulatory agency required licensing/certification exams
Able to work a 40-hour (minimum) work week
Accessible after hours (including weekends/holidays)
Possess current Driver's License
Meets company driving standards

Nice To Haves

Industry experience
College degree preferred

Responsibilities

Oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance.
Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values.
Ensure that your technicians are organized in their appointment scheduling and service tickets.
Verify that technicians have their vehicles, uniforms, product, equipment, and paperwork in order.
Utilize skills in conflict resolution and effective communication to ensure your team and customers have an awesome experience with every interaction.
Offer coaching, training, and support to technicians.
Spend considerable time in the field assisting your team and providing coverage.
Assist the Branch Manager achieve monthly performance goals.