Service Manager
Mr. Appliance•Wilmington, NC
About The Position
The Office Manager oversees the daily operations of a busy appliance repair office, supports customer service representatives and technicians, manages scheduling and inventory, and ensures customers receive excellent service. The role focuses heavily on organization, communication, leadership, and customer satisfaction.
Requirements
- Strong phone and customer service skills
- Leadership and team management ability
- Excellent computer and data-entry skills
- Organizational and multitasking skills
- Ability to work in a fast-paced service business
- Positive attitude and problem-solving mindset
Nice To Haves
- Experience in an office environment preferred
- Office management experience
- Dispatching or scheduling experience
- Customer service management
- Experience in home services, appliance repair, HVAC, or related industries
- College Degree preferred
Responsibilities
- Manage day-to-day office operations of administratve staff and service technicians
- Supervise and train customer service representatives
- Schedule technicians and coordinate service calls
- Handle customer concerns and resolve issues professionally
- Answer incoming calls and assist customers
- Maintain technician schedules and workflow
- Manage parts and inventory tracking
- Ensure company policies and procedures are followed
- Monitor online reviews and customer feedback
- Support billing, data entry, and office administration
- Maintain communication between office staff and field technicians
Benefits
- Bonus based on performance
- Competitive compensation
- Flexible working hours
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
