Service Manager

Battlefield Equipment Rentals•City of Moncton, NB

4d•Onsite

About The Position

At Battlefield Equipment Rentals, we don’t just rent out top-tier construction equipment, we empower our team to grow, thrive, and make a real impact in local communities every day. As part of the Toromont Industries Ltd. family, we’re proud to be Canada’s leading construction equipment rental company and you can find our equipment powering projects on jobsites across Canada! If you want a career with purpose, a team that has your back, and a company that invests in your success then apply today and join us in building tomorrow together. As Service Manager, you will provide overall leadership to the entire service team and take full responsibility for operational performance, customer satisfaction, safety, service excellence, employee engagement, and financial results. This role requires a strong leader with deep operational insight, sound business judgment, and the ability to motivate teams to achieve shared goals.

Requirements

An experienced Heavy Equipment Mechanic with strong diagnostic and failure analysis skills
Hands-on experience repairing and maintaining a wide range of construction equipment including Genie, Skyjack and CAT
Previous supervisory and leadership experience
Excellent communication skills and a knack for making customers feel valued
Excellent organizational skills with the ability to manage daily schedules, coordinate materials and equipment and monitor inventory
Strong computer skills and familiarity with Cat systems (ET and SIS would be considered an asset)
Ability to work effectively within a team environment with the ability to juggle multiple priorities and work with minimal supervision
Ability to work independently with excellent time management and organizational skills
Ability to perform heavy lifting regularly up to 50lbs
A strong commitment to safe work practices, environmental responsibility, and Battlefield’s health and safety policies
A technical understanding of CAT equipment would be considered an asset
Flexibility to support on-call schedules and adapt to business demands
Hydraulic system knowledge
Commitment to maintaining a safe, clean and organized shop environment
Ownership of personal tools required for the role

Nice To Haves

Cat systems (ET and SIS would be considered an asset)
A technical understanding of CAT equipment would be considered an asset
A Licensed Heavy Equipment Mechanic (Preferred)

Responsibilities

Ensure programs are in place at all locations to carry out production and service operations to the company's operating and safety standards
Work with the service team to ensure equipment is serviced and available in a timely manner
Provide daily supervision and support to technicians and shop leads
Work with and support our parts and service team to ensure parts/inventory is purchased, stocked and available to meet the needs of repairs
Ensure all repair orders are being submitted, entered correctly and timely
Oversee and provide direction, coordination and evaluation of multiple operating locations in multiple stores
Monitor and approve all rental fleet repairs within approved thresholds
Monitor and approve all external fleet repairs
Ensure operations staff is recovering warranty when possible
Ensures all required company policies and procedures are maintained
Overall responsibility for safety within operations assigned; ensures all locations have developed and implemented safety and environmental programs for the protection of employees and assets and regulatory compliance within their area of responsibility
Proactive involvement in operational safety to include such things as reviewing and approving safety incident reports prior to local operation submittal to corporate; follow-up on development and implementation of incident countermeasures; and personal attendance at safety committee at various operations with regularity
Directly supervises personnel involved in managing operations, developing business opportunities and maintaining customer service standards within their area of responsibility
Ensures appropriate business relations are maintained with all customers within their area of assignment
Responsible for staffing to make sure all repair and operational needs are met
Develops and leads initiatives to maintain existing business and develop new business expansion opportunities within their area of responsibility
Work cross-functionally with other departments to ensure timely repairs and service delivery
Collaborate seamlessly with your colleagues to create a supportive and efficient work environment
Follow all workplace safety protocols and environmentally sound practices, making sure everyone stays safe
Perform other duties as assigned