Service Manager, Hvy
About The Position
Experienced, safety-minded team leader to manage the Heavy Equipment Service Department. This role involves managing shop, field, and support personnel to ensure safe, efficient, and productive operations while maintaining a high level of customer satisfaction. The Service Manager will demonstrate strong customer communication skills and the ability to manage and motivate a large, diverse workforce. Responsibilities include assisting customers and technicians with repairs, defining the scope of work, and overseeing quoting, opening, closing, and invoicing of work orders. The position also involves overseeing technician and supervisory staff productivity and performance, including annual reviews and administering disciplinary action as necessary. Promoting safety and leading technical and professional development are key aspects of this role. Other duties may be assigned.
Requirements
- 2-4 year college degree or 10 years of Caterpillar Heavy Equipment repair experience.
- Basic knowledge of diesel engine, hydraulic, electrical, and undercarriage systems.
- Ability to express ideas and influence others in a positive manner to accomplish long term goals.
- Ability to write professional business communication by email or letter.
- Excellent communication skills and customer service skills.
- Ability to work in a fast-paced environment.
- Must be able to lift 75lbs.
- Computer literate, PC experience with programs such as Microsoft, Excel, Word, and Outlook is required.
- Must have a High School Diploma or equivalent.
- Must have a valid driver’s license with clean driving record (no more than 2 minor violations within the past 3 years and no major violations within the past 5 years).
Nice To Haves
- Previous supervisory experience helpful.
- Knowledge of Caterpillar Equipment and Technical Training preferred.
Responsibilities
- Manage the Heavy Equipment Service Department, including shop, field, and support personnel.
- Ensure safe, efficient, and productive operations.
- Maintain a high level of customer satisfaction.
- Provide leadership to a large, diverse workforce.
- Assist customers and technicians on repairs and define the scope of work.
- Assist shop personnel, PSSRs, and customers with quoting, opening, closing, and invoicing work orders.
- Oversee technician and supervisory staff productivity and performance, including annual reviews and disciplinary action.
- Promote safety in the workplace.
- Lead technical and professional development.
- Perform other duties as assigned.
Benefits
- Health, Dental, Vision, Disability, and Life Insurance
- 401(k)
- Paid Holidays
- Paid Parental Leave and Funeral Leave
- Paid Time Off: Prorated 80 hours of PTO + 1 Floating Holiday
- Education Assistance
- Personal Tool Insurance, and Safety Equipment Reimbursement
- Voluntary Benefits: Supplemental Insurance, Accident, Critical and Hospital Indemnity Insurance, Legal Assistance and Identity & Fraud Protection
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
