Service Manager - Water Treatment

Veolia Environnement SA•Arlington, TX

2h•$109,000 - $121,000•Onsite

About The Position

The Service Manager is a pivotal leader responsible for overseeing a team of Service Employees and managing industrial water treatment systems to achieve operational excellence. This multifaceted role integrates project leadership, personnel management, customer engagement, and technical expertise to drive growth in service operations. The Service Area Manager is accountable for the successful execution of service contracts, with a strong emphasis on safety, cost efficiency, and customer satisfaction. They provide daily guidance to Service Technicians, maintain consistent communication with site leadership and various internal teams (Service, Regen, Sales, Admin) to ensure high levels of customer fulfillment, and guarantee the availability of necessary equipment and materials for operations. Furthermore, they are the primary point of contact for resolving service issues with customers, collaborating closely with the regeneration and sales teams to foster sustainable growth and enhance customer satisfaction.

Requirements

High degree of adaptability and experience in Management of Change.
Solid financial acumen.
Knowledge of OSHA Standards and other Quality and Safety protocols.
DOT qualification experience.
Bachelor of Science degree in a technical field (e.g., Chemistry, Chemical, Mechanical or Electrical Engineering), OR an Associate’s Degree in electrical, industrial/mechanical, engineering, or water treatment disciplines.
Ability to obtain a TWIC card.
Minimum of 5 years of water industry experience in ion exchange, water treatment, reverse osmosis or membranes and related equipment, or in applicable fields such as electrical, industrial, mechanical, maintenance, or plumbing.
Minimum of 8 years of experience in managing people.

Nice To Haves

Certification in Project Management; Mechanical or Electrical Engineering/Technology; active training in Project Management coursework, such as Six Sigma.
Root Cause Analysis training.
Water Treatment License.
In-depth knowledge of industrial water treatment processes, particularly wastewater.
Excels at managing multiple tasks and ensuring timely follow-up, both internally and externally.
Proficient in Google Suite, Tableau, and Salesforce.
Thorough understanding of industrial maintenance activities, including permitting processes.
Certifications or extensive experience in leadership.
Experience in water plant operations or maintenance.
Ability and willingness to work in all weather conditions.
Ability and willingness to: read and interpret technical manuals, procedures, and regulations; write reports that may include design and calculations for parameters or equipment placement.
Ability and willingness to work in diverse environments, including industrial, manufacturing, and power industry facilities.
Possesses strong leadership traits and skills.
Knowledge of commercial and industrial membrane systems and UV systems.
Vocational training in applicable fields such as electrical, industrial/mechanical maintenance, water treatment, or plumbing.
Knowledge of PLC logic/programming.
Knowledge of ion exchange and membrane theory and operation, as well as pretreatment applications.
College coursework in chemistry.
Experience driving company vehicles such as panel vans or service trucks.

Responsibilities

Direct and supervise a team of 10 to 15 employees, optimizing scheduling and utilization.
Manage smaller-scale projects, including Mobile Water Systems and Refurbishments.
Develop accurate estimates for time, cost, and resource requirements for each task.
Review and refine engineering drawings and P&IDs.
Implement enhancements to improve project efficiency and effectiveness.
Keep stakeholders informed of project modifications, contract timelines, and scheduling adjustments.
Foster open information exchange and a culture of customer fulfillment and satisfaction through communication with site leadership and employees.
Communicate with Sales, Admin, and Regeneration teams as required.
Anticipate potential challenges (e.g., outages, technical difficulties, customer needs) and proactively adapt plans.
Schedule field service personnel and coordinate with facility staff to provide customer service by allocating resources effectively.
Utilize data analysis and reporting to track contract performance, develop budgets, and generate financial forecasts.
Manage operational and maintenance risks, escalating critical issues when necessary.
Provide leadership with reports on project progress, staff utilization, and contract expenditure versus budget.
Administer Preventive Maintenance programs across various project lines and customer accounts, documenting corrective actions.
Organize daily work assignments for Service Technicians, encompassing maintenance and sales orders.
Review daily Field Service Reports for content and to identify future service needs.
Take ownership of the reporting and continuous improvement of Service Key Performance Indicators (KPIs).
Manage the relationship with the fleet vendor, ensuring EHS and DOT compliance, operational convenience, and cost-effectiveness of vehicles.
Serve as a training and operational resource for other Service Technicians.
Specify and order necessary materials and equipment to maintain smooth operations and service schedules.
Prepare standard operating procedures; assist in creating documentation for customer use and operating contracts where Veolia operates and maintains customer systems.
Contribute to the Quality process (ISO, FDA) and own Service-related processes.
Provide support to the Sales team by assisting with cost estimates for the installation and service of portable water treatment systems (in collaboration with Operations specialists).
Perform Service Technician duties as needed to manage business levels or to assist other technicians with troubleshooting or maintenance.
Be required to be on call during non-business hours for emergency response.
Be responsible for maintaining and safeguarding company assets, including plant infrastructure, fleet vehicles, equipment, and inventory.
Demonstrate proven expertise in team building and management.
Exhibit a strong sense of accountability.
Demonstrate initiative.
Be adept at process improvement.
Possess proficiency in project management and project controls.
Be computer proficient.
Possess excellent analytical skills.
Employ a reliable and thorough approach to problem-solving.
Demonstrate exceptional organizational and time-management skills.
Possess strong communication skills.