SERVICE MANAGER
NVE•Durham, NC
•Onsite
About The Position
The Service Manager oversees the day-to-day management and execution of routine and non-routine facilities service work orders, including service calls and maintenance repairs across all EPA-RTP locations. This position ensures effective, timely, and high-quality response to facility service needs from building occupants and government representatives.
Requirements
- Minimum 3 years of experience with responsible oversight, management, and execution of routine and non-routine facilities operations, maintenance, and service work orders
- Experience must be in a large commercial/industrial facility or at multiple facilities with complex mechanical, electrical, and structural requirements
- Demonstrated experience coordinating work and communicating with customers and subcontractors
- Proven ability to manage, schedule, and track a large volume of independent work orders simultaneously
- Computer proficient with strong skills in Microsoft Office programs (Word, Excel, Project)
Nice To Haves
- Experience with one or more Computerized Maintenance Management Systems (CMMS) preferred (Government currently uses Nuvolo)
Responsibilities
- Manage, schedule, and track a high volume of independent work orders simultaneously across all EPA-RTP facilities
- Oversee the execution of service calls (emergency, on-demand, and non-emergency) in compliance with STO performance standards
- Coordinate with the Facility Help Desk to ensure timely dispatch and resolution of service requests
- Supervise trade staff and coordinate with subcontractors to ensure work is completed efficiently and on time
- Ensure service work is completed within established response and completion timeframes
- Communicate with facility occupants and government representatives regarding service request status and resolution
- Maintain accurate records in the CMMS for all service calls and maintenance repairs
- Identify recurring issues and recommend systemic corrective actions to the Project Manager
- Ensure staffing adequacy for 24/7/365 service response capabilities, including on-call coverage
- Support the Quality Control Manager and Inspector during service work reviews
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
