Service Manager

Sprouts Farmers Market • Philadelphia, PA

6d • Onsite

About The Position

The Service Manager will positively shape the culture in the store by modeling leadership behaviors aligned with Sprouts values. This role consistently drives customer satisfaction by ensuring team members provide superior customer service throughout the store. The Service Manager will demonstrate product knowledge when assisting customers and working with team members, and will listen to and resolve customer complaints in compliance with company standards. This position champions the activity and results surrounding customer service surveys and the customer service portal. The Service Manager consistently demonstrates a positive attitude, leadership and organization skills, time management skills, willingness to learn new products, and helps educate customers. This role communicates standards, expectations, policy changes, and product knowledge to team members. The Service Manager coordinates and executes Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs. This role organizes in-store hiring events, interviews, and builds candidate pipelines in partnership with the Region Talent Advisor Specialist. The Service Manager is responsible for hourly team member staffing, scheduling, training, and developing team members, as well as managing discipline and performance appraisals for areas of responsibility. This role celebrates store successes and identifies/addresses opportunities for improvement. The Service Manager oversees Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers. This role leads front-end operations, ensures department records, and cash handling/accounting comply with legal and company policies and procedures. The Service Manager manages team member concerns and conflict through proactive and clear discussions. This role facilitates career development conversations in the store and supports movement across the organization in stores, store support, and distribution centers. The Service Manager communicates sales promotion information to cashier teams to ensure proper execution and customer satisfaction. This role provides and receives constructive feedback and direction for effective communication and collaboration with others. The Service Manager is accountable for the proper posting of store signage (compliance, sales event, holiday, and door signage). This role executes company programs to ensure the profitability of store operations and customer satisfaction in compliance with company safety, labeling, health, and weights and measures standards. The Service Manager keeps the department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases. This role fosters a positive and engaging work environment while adhering to all safety, health, and compliance regulations. The Service Manager assists with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates. This role helps build and maintain displays on the sales floor, compliant with company programs and standards. The Service Manager helps verify accurate labeling and pricing on all products, oversees price changes, and remains up-to-date on sale prices. This role communicates temperature failure of cases, shelves, and storage areas to the Store Manager. The Service Manager confidently and effectively addresses emergencies, crises, equipment failure, and resolves any issues that may arise. This role is flexible to perform other related duties as assigned.

Requirements

• Be at least 21 years of age.
• Have a high school diploma or equivalent.
• Demonstrated success leading total building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and merchandising.
• Professional communication skills, both written and verbal, along with attention to detail, analytical, and solution-focused decisiveness.
• Be proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software.
• Be flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays.
• Able to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items is required occasionally.
• Pushing and pulling racks and U-boats of merchandise is common throughout a typical day. Push and pull force required ranges from 80 pounds to 100 pounds.
• Stand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, and transfer items horizontally.
• Wear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes, long pants, and gloves (latex and or cut-resistant).

Nice To Haves

• A degree in business management, marketing, retailing, communications, advertising, or related field preferred.

Responsibilities

• Positively shape the culture in the store by modeling the leadership behaviors aligned to Sprouts values.
• Consistently drive customer satisfaction by ensuring team members provide superior customer service throughout the store.
• Demonstrate product knowledge when assisting customers when working with team members.
• Listen to and resolve customer complaints in compliance with company standards.
• Champion the activity and results surrounding the customer service surveys and portal.
• Consistently demonstrate a positive attitude, leadership and organization skills, time management skills, willingness to learn new products, and help educate customers.
• Communicate standards, expectations, policy changes, and product knowledge to the team members.
• Coordinate and execute Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs.
• Organize in store hiring events, interviews and build candidate pipeline in partnership with Region Talent Advisor Specialist.
• Responsible for hourly team member staffing, scheduling, training, and developing team members as well as managing discipline and performance appraisals for areas of responsibility.
• Celebrate store successes and identify/address opportunities for improvement.
• Oversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers.
• Lead front end operations, ensure department records, and cash handling/accounting comply with legal and company policies and procedures.
• Manage team member concerns and conflict through proactive and clear discussions.
• Facilitate career development conversations in the store and support movement across the organization in stores, store support and distribution centers.
• Communicating sales promotion information to cashier team ensure proper execution and customer satisfaction.
• Provide and receive constructive feedback and direction for effective communication and collaboration with others.
• Accountable for proper posting of store signage (compliance, sales event, holiday, and door signage).
• Execute company programs to ensure the profitability of store operations and customer satisfaction in compliance with company safety, labeling, health, and weights and measures standards.
• Keep the department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases.
• Foster a positive and engaging work environment while adhering to all safety, health, and compliance regulations.
• Assist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates.
• Help build and maintain displays on the sales floor, compliant with company programs and standards.
• Help verify accurate labeling and pricing on all products, oversee price changes, and remain up to date on sale prices.
• Communicate temperature failure of cases, shelves, and storage areas to Store Manager.
• Confidently and effectively address emergencies, crises, equipment failure, and resolve any issue that may crop up.
• Flexible to perform other related duties as assigned.

Benefits

• Competitive pay
• Sick time plan that you can use to support you or your immediate families health
• Vacation accrual plan
• Opportunities for career growth
• 15% discount for you and one other family member in your household on all purchases made at Sprouts
• Flexible schedules
• Employee Assistance Program (EAP)
• 401(K) Retirement savings plan with a generous company match
• Company paid life insurance
• Contests and appreciation events throughout the year full of prizes, food and fun!
• Bonus based on company and/or individual performance
• Affordable benefit coverage, including medical, dental and vision
• Health Savings Account with company match
• Pre-tax Flexible Spending Accounts for healthcare and dependent care
• Company paid short-term disability coverage
• Paid parental leave for both mothers and fathers
• Paid holidays
• Get Paid Every Day! Sprouts Farmers Market offers DailyPay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED