Service Manager - Greer, South Carolina

Atlantic Forklift Services • Greer, SC

14h • Onsite

About The Position

Atlantic Forklift Services is seeking a dedicated and experienced Service Manager to lead their Greer, South Carolina service operations. As a member of the leadership team, the Service Manager will play a crucial role in ensuring customers receive exceptional service while supporting a talented group of technicians. This role is for an individual passionate about leading a team to deliver outstanding service in a dynamic environment alongside high-performing and caring colleagues.

Requirements

• 2- or 4-year business degree or a combination of education and relevant work experience.
• Minimum of five years’ technical experience in material handling or related industrial equipment industry.
• Prior management experience.
• Exceptional computer skills with the ability to use technology with little direction.
• A clean driving record and a valid driver’s license.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Knowledge of Microsoft Office Suite: Word; Excel, Outlook and Google Chrome, and CRM system.

Nice To Haves

• Previous P&L and/or budget responsibility preferred.
• Works well in a fast-paced, dynamic environment with constant shifting priorities.
• Ability to quickly pick up new skills and programs.
• Ability to communicate well and execute projects with other departments.

Responsibilities

• Ensure environmental, health, and safety compliance within the service department by overseeing that all technical personnel follow and maintain safe work habits.
• Develop and lead the technical service team to achieve service revenue and profitability goals by managing recruitment, product training, development, and performance of service technicians.
• Coach, counsel, and manage performance for all technical service personnel through the development and implementation of individual development plans.
• Work closely with necessary team members to resolve disputes quickly, ensuring customer satisfaction while managing overall costs.
• Manage service technician expenses and resources.
• Drive for complete utilization of the service team and develop team efficiency.
• Provide quality control of all service jobs to ensure customer expectations and profitability goals are met and exceeded.
• Assist customers, service, sales, and parts teams by answering questions or directing them to the correct personnel, and when necessary, capturing data in the job management system.
• Support the service admin team in preparing service quotes and proposals by providing technical support to reduce callbacks.
• Perform other duties as assigned.
• Adhere to all company policies and procedures.

Benefits

• Competitive salary commensurate with experience
• Monthly vehicle allowance to cover fuel and mileage for travel between branches and customer sites
• Comprehensive health insurance coverage with HSA and traditional PPO plan options
• Dental, vision, disability, and company paid life insurance available
• 401k retirement with company match
• Paid time off and holidays for work-life balance, including employee birthday
• Opportunities for ongoing training and professional development, including executive coaching sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree