Service Manager
About The Position
EquipmentShare is seeking a Service Manager for their rental facility in Virginia Beach, VA. This role is responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics) and is focused on transforming the construction industry through innovative technology and exceptional service. The Service Manager will utilize the company's technology platform to manage work orders, track machine maintenance, order parts, and diagnose issues efficiently. The position offers a salary range of $75,000/yr - $95,000/yr, with potential for profit sharing and a company-provided truck. The schedule is Monday to Friday, 7:00 AM to 5:00 PM.
Requirements
- Industry knowledge (rental industry or related construction field).
- Innovative and dependable.
- Ideally three years of maintenance and service experience.
- Strong interpersonal and problem-solving skills.
- Adaptable to the fast pace of a growing company.
- Ability to quickly learn and stay up-to-date on EquipmentShare products and services.
- Competitive spirit, thriving in a team-oriented environment.
- Superior customer service, teamwork, and verbal/written communication skills.
- High School diploma (Trade school certificate preferred).
- Experience in field service, maintenance, and repair preferred.
- Experience leading maintenance teams.
- Valid driver's license with an acceptable driving record.
- Must be at least 21 years old to operate a company vehicle.
- Must be able to move, stand, stoop, and bend freely.
- Must be able to lift up to 50 pounds at times.
- Ability to pass a 10-panel drug screen (for safety-sensitive position).
Nice To Haves
- Experience and/or a background in the construction industry.
Responsibilities
- Create, assign, and monitor work orders using company technology.
- Track machine service intervals and order necessary parts.
- Diagnose equipment issues by analyzing data.
- Coordinate and supervise the quality performance of equipment mechanics and service personnel.
- Schedule repairs for customer and company-owned rental equipment.
- Maintain and nurture existing customer relationships to ensure satisfaction and inform them of EquipmentShare's capabilities.
- Respond promptly to and resolve customer inquiries, requests, and complaints.
- Oversee employee training and development, and maintain a safe work environment.
- Perform other duties as assigned.
Benefits
- Monthly Family Dinner Night
- Competitive compensation: Base salary plus Company Profit Sharing Plan
- Company provided truck
- Full medical, dental, and vision coverage for full-time employees
- 401(k) and company match
- Generous PTO + paid holidays
- Gym membership stipend + wellness programs
- Annual tool and boot reimbursements for those in applicable jobs
- Company events, food truck nights, and monthly team dinners
- 16 hours of paid volunteer time per year
- Career advancement, leadership training, and professional development opportunities
- Access to industry leading diagnostic tools
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
