Service Support Staff

Early Bird Night Owl•Cary, NC

12d•Onsite

About The Position

The Service Manager is responsible for overseeing daily restaurant operations to ensure exceptional service standards, consistent food quality, and a seamless guest experience. This role leads by example on the floor, supports team development through coaching and mentorship, and actively engages with guests to gather feedback and resolve issues. The Service Manager also contributes to financial performance through labor oversight, inventory management, and operational efficiency, while maintaining strict adherence to health, safety, and company policies. In partnership with the General Manager, this position helps drive team culture, operational improvements, and overall business success.

Requirements

Minimum of 1 year restaurant/bar management
Strong leadership skills and the ability to train, coach, develop and motivate others
Possess or ability to obtain ServSafe and Tips Certification within six months of commencement of employment
Attention to detail
Highest level of integrity and a hands-on management style
Exceptional organizational and operational skills, and detail-oriented with proven time management skills
Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management, including writing, speaking, and public speaking
Ability to work a flexible schedule to include AM/PM shifts, weekends, and holidays

Nice To Haves

Experience with Toast point of sales system preferred
Higher education degree in hospitality management or related field or equivalent work experience preferred

Responsibilities

Oversee daily operations, ensuring adherence to GM-established standards for service and quality
Participate in weekly manager meetings to align on service priorities, upcoming events, and operational needs
Work varied floor shifts to support staffing, lead by example, and identify opportunities for efficiency, programming, and training improvements
Ensure food quality is consistent, visually appealing, and meets guest specifications
Maintain expert-level knowledge of POS systems, menus, and service standards
Interact with guests to obtain feedback on quality of service and food
Resolve guest complaints and coordinate with General Manager to resolve issues
Utilize guest reviews to inform training focal points
Ensure a consistent guest experience on every shift by maintaining attention to detail in setup, cleanliness, team professionalism, and overall floor readiness
Reconcile daily audit materials. (i.e., timesheet authorizations, perpetual inventories, void transaction reports, cash drops)
Oversee necessary ordering and inventorying for your primary area of responsibility
Assist in preparing and controlling payroll for your shifts each pay period
Review employee schedules and punch clocks to eliminate unnecessary labor overages and to ensure that guest service, operational needs, and financial objectives are met
Collaborate with the General Manager and other managers, to brainstorm events
Prepare monthly commentary to influence yearly budget
Enforce all food safety policies and procedures to ensure compliance with the laws, codes, and guidelines set forth by the FDA and Health Department
Coordinate cleaning program for your primary business unit and making recommendation for improvements
Enforce Early Bird Night Owl/LFS human resources policies in all aspects of employee and guest relationships
Stay up to date with property website, newsletters, meetings, and emails to ensure that you and your teams are advised of actions, programs and initiatives
Interview, coach, and support associates, ensuring they perform in accordance with established brand standards and consistent with Lloyd’s core values
Help team members establish KPIs and review goals annually
Maintain high level of day-to-day communication and interaction with team members, guests, vendors, and contractors, always in a mature and professional manner
Advocate and maintain a team culture built on service excellence, professionalism, teamwork, and an environment to have fun, learn and succeed