Service Manager
Berman Auto Group•Lincolnwood, IL
•$125,000 - $150,000•Onsite
About The Position
Berman Kia is looking for a Service Manager to add to the team! The Service Manager will help lead a team of service professionals to deliver exceptional value and satisfaction to our customers on a continuous basis. You will help plan, train, lead, and monitor the performance of service advisors, service technicians, and support staff to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives.
Requirements
- Dealership Service Management Experience
- 2-5 Years of experience as a Dealership Service Manager
- Proven leadership ability to mentor and train team members
- Proficient time management and organizational skills
- Exemplary communication and customer service skills
Responsibilities
- Partner with all dealership personnel to ensure superior quality of service is delivered
- Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs
- Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
- Interview, hire, and mentor service advisors and technicians
- Listen to client complaints and assist in addressing their issues and resolving challenges
- Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
- Assign and schedule work duties to auto service staff according to their skills
Benefits
- Family Owned and Operated
- Career advancement opportunities
- Full benefits (dental, health, vision, medical)
- 401(k)
- PTO
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
