Service Manager

W P Keith Co•Pico Rivera, CA

8d•Hybrid

About The Position

Keith Company engineers and manufactures state-of-the-art industrial furnaces, kilns and ovens that are sold to domestic and international customers. We are currently seeking a Service Manager to join our team. The Service Manager will perform a leadership role in developing, implementing and monitoring service plans. The Service Manager will exercise a managerial function in supervising and managing the service staff/department. He/she will be in direct contact (onsite and offsite) with customers.

Requirements

Electrical know how (understand high and low voltage schematics, drives systems, temperature controllers, P&ID loops, basic understanding of PLC programming, phone support and troubleshooting)
Knowledge in Industrial Automation.
Hands on experience in field service functions is a must.
Leadership skills.
Experience with Office 365, PLC, Honeywell, Allen Bradley, Temp. Controller, Welding.
Good communication skills with staff, vendors, and customers.
At least 5 years of work related experiences or Bachelor’s degree in Engineering preferred.
Prolonged periods sitting at a desk and working on a computer.
Standing, climbing, or kneeling is necessary to evaluate large mechanical structures.
Must be able to lift 30-40 pounds at a time.
Must be able to access and inspect all areas of the facility.

Nice To Haves

Experience with gas burner systems is a plus.

Responsibilities

Develop, implement and monitor service plans.
Supervise and manage the service staff/department.
Be in direct contact (onsite and offsite) with customers.
Select, train, assign, schedule, and coach service employees.
Mentor field engineers, and support sales manager.
Prepare service reports by collecting, analyzing, and summarizing data and trends.
Implement quality and customer-service standards.
Manage annual service department.
Resolve service issues.
Organize appropriate and timely service requests.
Contract with service providers.
Improve service programs.
Analyze service and support failures.
Create preventive maintenance (PM) service plans.
Test Equipment prior to Shipment.
Run Temperature Uniformity Tests per industry standards (AMS 2750).
Responsible for Warranty parts Shipments, coordination of returned material for the sites, and vendor repairs of returned material from the field.
Coordinating and planning maintenance events with the customer to ensure high availability and reliability of equipment.
Planning and coordinating of field engineering services.
Travel to customers to build relationships, handle emergency troubleshooting and repairs.
Presenting upgrade opportunities to customers.
Supervise field installations.
Train customers and staff on new technology/equipment.
Performs other duties as assigned.