Lease Up - Service Manager Modera South SHore

Mill Creek Residential•Marshfield, MA

1d•Onsite

About The Position

The Service Manager is responsible for maintaining the physical condition and appearance of assigned communities, ensuring they meet operating and safety standards. This role leads routine work and preventative maintenance for building systems including HVAC, electrical, plumbing, carpentry, and major appliances. The Service Manager anticipates and addresses potential issues, proactively developing and executing plans to manage challenges, and consistently focuses on the operational needs of the community.

Requirements

High School diploma or equivalent (GED) preferred
5+ years maintenance technician work or related experience
HVAC Certification required
CAMT preferred
CPO preferred
Multi-family housing experience helpful
Capacity to read, write, and speak English, demonstrated by clear and concise written and verbal communication.
Ability to read service requests, understand labels on containers, and verbally communicate with associates, residents, and vendors.
Accurately take measurements and perform basic arithmetic.
General computer skills in Microsoft Office and property management based software.
Frequently operate maintenance equipment such as hand tools, power tools, motors, pumps, compressors, blowers, electric and hand powered augers, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, safety equipment, etc.
Frequently use measuring devices, such as voltmeters, ohmmeters, testing meters, PH tests, etc.
Safely work with chemicals, paint, and general cleaning supplies.
Frequently operate motorized vehicles such as car, truck, van or golf cart.

Nice To Haves

Bi-lingual a plus.

Responsibilities

Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects, prioritizing the repair of unsafe conditions.
Monitor inventory of tools, supplies, and spare parts for common and emergency situations.
Schedule and perform routine preventive maintenance on equipment and tools.
Thoroughly inspect vacated apartments, document necessary renovations, and re-inspect completed units for quality and presentation, adhering to timelines.
Respond to resident requests promptly, providing excellent customer service.
Maintain accurate records of preventive maintenance, service requests, expenditures, apartment make-ready status, and jobs in progress.
Identify utility meter cut-offs, apartment and fixture cut-offs, sewer clean-outs, and prepare maps indicating their locations.
Oversee the work of internal and external vendors and maintenance service suppliers.
Collaborate with the General Manager and/or Community Manager in hiring, training, daily supervision, evaluation, and counseling of the service team.
Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers.
Work with the Community Manager to develop, implement, and manage programs to control maintenance expenses.
Assist in the preparation of maintenance budgets and safety meetings, ensuring MSDS sheets are available to service staff before meetings.
Adhere to all company policies and procedures, including operating and safety standards, and promote safe work practices.
Ensure compliance with all Federal, State, and local laws, including Fair Housing regulations.
Complete other duties as assigned.
Embody the company mission, values, and brand promise.
Manage recruiting, hiring, associate scheduling, work assignments, training, and performance evaluations for the service team.
Empower, engage, and develop associates to achieve high performance and business outcomes.
Establish goals and accountability for the team, providing feedback, coaching, and support.
Manage subordinate performance, conduct appraisals, provide development support, and make hiring/termination decisions.
Support associate development through targeted training and growth opportunities.
Champion and enforce the company Brand Promise, Service Standards, and Manifesto.