SERVICE MANAGER - AUDI ORANGE PARK

Hanania Automotive Group•Jacksonville, FL

15d•Onsite

About The Position

Audi Orange Park is seeking an experienced Service Manager to lead a large Audi service operation. The position owns the service department’s daily operations and financial performance, leading technicians, service advisors, and support staff. The manager is expected to be hands-on, set clear expectations, remain involved on the service drive and in the shop, and hold the team accountable. Compensation is performance-based, with annual earning potential exceeding $300,000 depending on individual and department results.

Requirements

At least five years of automotive management experience with demonstrated success leading a service department.
Demonstrated ability to improve department profitability, shop performance, and customer satisfaction.
Experience recruiting, developing, and retaining technicians and service advisors.
Strong understanding of service financial statements, operating metrics, warranty processes, and shop capacity management.
Ability to use dealership management systems, reporting tools, customer marketing software, and Microsoft Office.
Strong leadership, communication, organization, and problem-solving skills.
High school diploma or GED required.
Must pass pre-employment screening, including a background check and hair follicle drug test.

Nice To Haves

Audi or other luxury automotive service experience.
Bachelor’s degree.

Responsibilities

Drive service revenue and profitability while maintaining customer trust and quality workmanship.
Recruit, hire, train, and retain high-performing technicians, service advisors, and support staff.
Manage shop capacity, scheduling, dispatch, and workflow to improve productivity and turnaround times.
Coach service advisors on communication, repair recommendations, follow-up, and customer retention.
Monitor labor sales, effective labor rate, technician productivity and efficiency, gross profit, and customer satisfaction.
Establish monthly and annual goals, track results, and implement improvements.
Maintain processes for vehicle reception, inspections, repair authorization, status updates, and delivery.
Oversee warranty administration and ensure repairs and documentation meet manufacturer requirements.
Resolve customer concerns professionally and take ownership of outcomes.
Maintain a clean, safe, organized department and promote accountability, teamwork, and integrity.