Service Manager - Flamingo

AIR Communities • Miami Beach, FL

1d • Onsite

About The Position

AIR Communities is seeking a Service/Maintenance Manager for their apartment community in Miami, FL. This role is crucial in ensuring the apartment communities are a great place to live by taking pride in their appearance and maintenance. The company utilizes industry-leading technology for a modern approach to maintenance, enabling the teams to assist residents efficiently. Responsibilities include preparing apartments for new residents and resolving service requests for current residents, with each day presenting new challenges.

Requirements

• At least 3 years of experience with technical maintenance and facilities management in the property management industry.
• 1-3 years of experience leading a team of people in customer service and asset maintenance
• A reliable mode of transportation
• Ability to work a flexible schedule including evenings, weekends, 7-day work weeks (depending on community needs and seasonality), and on-call shifts (at least one week a month)
• Comfort with physical activity as you must be able and willing to move heavy equipment and machinery
• Ability to read, write, and speak English

Nice To Haves

• Passionate about team building
• Strong with mechanical aptitude
• Solution-focused
• Practical
• Motivated
• Customer service oriented
• Highly organized
• Great trouble-shooter
• Expert on attention to detail

Responsibilities

• Lead and develop a team of 10+ direct reports
• Provide exemplary service to residents and team members
• Manage all aspects of property maintenance, including vendor relationships, service staff, preventative maintenance, apartment turns, and resident service requests
• Communicate property maintenance and capital needs to management and ensure they are addressed
• Ensure property follows AIR operating procedures/guidelines, regulations, and other compliance matters, including Environmental Health & Safety
• Manage budget efficiently to maximize return on investment while maintaining the highest level of quality and customer service

Benefits

• Base Pay of $120,000k-$130,000k + 15% target bonus opportunity
• Quarterly Customer Service Satisfaction Bonuses (up to $250.00 per month)
• Apartment Discount Benefit option to live on-site
• Paid time off including vacation, sick time, and 14 holidays
• Medical, dental, vision, and life insurance options
• HSA/FSA plans
• Short and long-term disability paid by the company
• 401(k) plan with up to 6% employer match
• Paid parental leave of up to 16 weeks
• Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses
• 15 hours of paid time annually for community service
• Commuter benefits
• Pet insurance
• Consumer discounts on various products and services
• Opportunities for ongoing professional development, leadership training, and career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed