Automotive Retail Service Manager
About The Position
McCandless Ford is seeking an experienced and driven Service Manager to lead its expanding retail service operation. The dealership has invested over $3 million in its facilities, enhancing capabilities and preparing for future growth. The ideal candidate will be passionate about team development, process improvement, and delivering exceptional customer experiences, aiming to elevate the service department to new heights. The facility includes a 14-bay service area, a dedicated on-site transmission shop, and services all passenger vehicles and light-duty trucks up to the Ford F-150 platform. Ownership is committed to ongoing investment and growth, and the Service Manager will have direct support from the Fixed Operations Director and the opportunity to lead a team of 8-10 technicians.
Requirements
- 2+ years of automotive service management experience preferred
- Ford dealership experience strongly preferred
- Strong leadership and team-building skills
- Excellent customer service and communication abilities
- Experience with dealership management systems (DMS)
- Ability to interpret department performance reports and KPIs
- Valid driver's license with acceptable driving record
Nice To Haves
- Bachelor's degree is a plus but not required
Responsibilities
- Lead, coach, and develop Service Advisors, Shop Foreman, and Technicians
- Recruit and build a high-performing technician team
- Create a culture focused on accountability, teamwork, and continuous improvement
- Drive technician productivity, proficiency, efficiency, and labor sales
- Monitor department financial performance and achieve established goals
- Maintain exceptional customer satisfaction and retention
- Handle escalated customer concerns professionally and promptly
- Ensure repairs meet Ford quality standards while minimizing comebacks
- Maintain compliance with all Ford warranty policies and manufacturer procedures
- Oversee warranty administration and repair order accuracy
- Monitor technician payroll, productivity, and performance metrics
- Ensure Service Advisors communicate labor operations and job times accurately
- Work closely with the Parts Department to improve repair cycle times
- Maintain a clean, organized, and safe work environment
- Recommend equipment and process improvements that increase efficiency
- Build relationships with local technical schools to recruit future technicians
- Partner with the Fixed Operations Director to execute departmental strategies and achieve financial objectives
Benefits
- Opportunity to build and lead a team of 8–10 technicians
- Direct support from an engaged Fixed Operations Director
- Opportunity to build and mentor your own technician team
- Work in a recently expanded, modern facility
- Supported by ownership that continues to invest in people and equipment
- Join a leadership team focused on continuous improvement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
