Automotive Service Manager
Westbury Jeep Chrysler Dodge•Levittown, NY
•Onsite
About The Position
VIP Automotive Group is seeking an experienced Automotive Service Manager to lead and oversee a high-volume dealership Service Department. We are looking for a hands-on, results-driven leader who can maximize technician productivity, improve customer retention, drive service profitability, and develop a high-performing team. This is an excellent opportunity for an experienced Automotive Service Manager, Service Director, Assistant Service Manager, or Fixed Operations Leader looking to advance their career with a growing automotive dealer group.
Requirements
- 3+ years of automotive dealership service management experience preferred.
- Previous experience as a Service Manager, Assistant Service Manager, Service Director, or Fixed Operations Manager.
- Strong understanding of dealership service department operations and profitability.
- Proven ability to lead and motivate technicians and service advisors.
- Strong knowledge of automotive repair, service operations, labor sales, warranty, and customer-pay business.
- Experience monitoring dealership service KPIs and performance metrics.
- Strong communication, organizational, and leadership skills.
- Ability to work in a fast-paced, high-volume dealership environment.
- Strong customer service and problem-solving skills.
- Working knowledge of DMS and automotive service technology.
- Valid driver's license and acceptable driving record.
Responsibilities
- Lead the daily operations of the dealership Service Department.
- Manage, motivate, and develop Service Advisors, Technicians, and support staff.
- Drive service department profitability, productivity, customer retention, and CSI.
- Monitor technician productivity, efficiency, quality, and available labor hours.
- Ensure customer-pay, warranty, and internal repair orders are handled accurately and efficiently.
- Work closely with Service Advisors to maximize labor sales and identify additional service opportunities.
- Monitor department KPIs, including hours per RO, effective labor rate, technician productivity, labor sales, customer-pay gross profit, CSI, and retention.
- Maintain proper staffing levels and assist with recruiting, training, and performance management.
- Ensure dealership and manufacturer service procedures are followed.
- Maintain high standards for repair order accuracy, vehicle inspections, documentation, and quality control.
- Help ensure technicians have the tools, equipment, training, and resources necessary to succeed.
- Resolve customer concerns professionally and work toward a positive customer experience.
- Partner with the General Manager and other department leaders to achieve dealership goals.
- Maintain a safe, organized, and professional Service Department.
- Support manufacturer compliance, warranty procedures, and dealership policies.
- Analyze department performance and implement strategies to improve profitability and efficiency.
Benefits
- Competitive salary and performance-based bonuses
- Medical, dental, and vision benefits
- Paid time off and holidays
- 401(k) with employer contribution/match
- Life and disability insurance
- Employee and family vehicle/service discounts
- Training and professional development
- Career advancement opportunities
- Employee recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
