Automotive Service Manager

Kunes Auto Group•Springfield, IL

6d•$120,000 - $150,000•Onsite

About The Position

Kunes Auto Group is seeking an experienced Automotive Service Manager to lead our service department team. In this role, you'll oversee day-to-day service operations, ensure customers receive clear communication and outstanding service, and help the department run efficiently and profitably.

Requirements

3+ years of experience in automotive service or a dealership service department required; management experience preferred
Strong leadership skills with the ability to coach, motivate, and hold a team accountable
Technical/trade school diploma or ASE certifications preferred
Strong customer service skills
Strong computer skills
Strong math skills
High school diploma or equivalent; college degree a plus
Valid driver's license with a clean driving record

Nice To Haves

management experience preferred
Technical/trade school diploma or ASE certifications preferred
college degree a plus

Responsibilities

Lead and support the service department team to deliver an outstanding customer experience
Greet and communicate with customers regarding vehicle concerns, diagnoses, and repair recommendations
Oversee diagnosis and repair processes to ensure accuracy and quality
Keep customers updated throughout the service process, from drop-off to delivery
Manage service department scheduling, workflow, and productivity
Monitor department performance, including sales, profitability, and customer satisfaction
Ensure compliance with manufacturer and dealership service standards
Coach and develop service advisors and technicians