Service Manager

Vachon Chevrolet Inc•Mansfield, MA

3d•Onsite

About The Position

At Vachon GMC, we strive to conduct our business as a well-respected organization, with integrity, hard work, and with the highest care for our people, customers, and business partners. Every Team Member at Vachon GMC is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

Requirements

A minimum of 3 years of experience as a service manager or certified GM service advisor looking for a move up!
Strong focus on providing excellent customer service
High school diploma or higher education
Clean driving record & valid driver's license
Driven personality, eager to improve and able to work within and support internal teams

Nice To Haves

Reynolds and Reynolds DMS experience preferred

Responsibilities

Assist customers in servicing, repairing and explaining each service needed
Understand customer; match requirements and concerns to various service options
Explain service being performed and keep customer informed and updated throughout the service of their vehicle
Stay up-to-date on new products, features, and accessories, and attend product training as required
Maintain a service customer follow-up system that supports repeat and referral business and contributes to customer happiness
Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
Ensure that each guest receives upfront competitive SPG pricing
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Ability to retain and recruit talented Team Members