Service Manager

Fire safety and protection LLC•Ottawa, ON

6d•Onsite

About The Position

Embark on a rewarding career with Fire Safety and Protection (FSP)! FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S. and Canada. Our certified technicians deliver code-compliant fire safety solutions tailored to our customers' needs. It’s our goal to be the single source for our customers’ inspection, maintenance, repair, design and installation of their fire and security systems. With continuous training in the latest technologies and regulations, our customers trust us for high-quality workmanship that keeps their building systems in optimal condition for ongoing safety. We are military friendly! At FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose—qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork—making FSP a natural next step for those who have served. FSP accepts technical certification credit for military experience in relevant fields. Apply today and become part of a company where your skills and dedication are valued.

Requirements

CFAA License (required).
Demonstrated experience with fire alarm and life safety systems.
Prior experience with monitoring systems, emergency lighting systems, and security systems.
Prior supervisory or management experience in a technical environment.
Strong communication, leadership, and organizational skills.
Customer-focused mindset with a positive attitude and strong work ethic.

Nice To Haves

Experience with sprinkler systems.
Additional fire and life safety certifications.
Strong analytical and problem-solving skills.
Ability to adapt to changing technologies and industry standards.

Responsibilities

Oversee testing, inspection, verification, servicing, and repair of fire alarm and life safety systems.
Ensure all service work complies with local and national fire, life safety, and security codes.
Review work orders, building plans, specifications, and installation manuals.
Conduct site inspections to verify workmanship, system performance, and compliance.
Provide technical guidance for troubleshooting, repairs, and system modifications.
Lead, supervise, train, and evaluate service technicians.
Assign workloads, schedule service calls, and monitor productivity.
Identify training needs and support certification and skills development.
Enforce company safety policies and procedures.
Serve as an escalation point for customer service and technical issues.
Ensure customer concerns are addressed promptly and professionally.
Support system demonstrations and customer training as required.
Maintain accurate service records, including inspections, deficiencies, repairs, and follow-up actions.
Prepare service and compliance reports as required.
Support internal audits and regulatory inspections.
Identify inefficiencies and recommend improvements to service processes and performance.