Service Manager
Morgan Properties•Middletown, OH
•Onsite
About The Position
This full-time role is ideal for an experienced maintenance professional with strong HVAC expertise who is ready to lead a team while staying hands-on. As a Service Manager, you’ll play a key role in maintaining the physical integrity of our apartment homes, ensuring they meet company standards and comply with all applicable laws.
Requirements
- 5+ years of maintenance or related trades experience required
- Strong expertise in HVAC systems, plumbing, and general maintenance
- Proven ability to lead, develop, and manage a maintenance team
- Experience managing work orders, scheduling, preventative maintenance, and inventory
- Strong troubleshooting and problem-solving skills across multiple trades
- Comfortable using smartphones, mobile apps, and systems for communication and operations
- Strong communication and customer service skills
- Active, valid driver’s license and a personal vehicle
- Ability to live within a reasonable commuting distance to support on-call needs
- HVAC / EPA / CFC certification required
Responsibilities
- Interview, hire, and train new team members
- Develop and lead a team of Maintenance Technician through diagnosing problems and providing effective solutions
- Mentor and guide technicians to strengthen their skills across HVAC, plumbing, electrical, appliances, and general maintenance
- Provide expert troubleshooting in areas such as HVAC, electrical, plumbing, carpentry, drywall, exterior structure, and appliance repair
- Be accountable for establishing and managing a 24-hour on-call schedule, while being available for emergency situations including snow, ice, or other site needs
- Partner with office staff to deliver strong resident service and follow up on maintenance-related concerns
- Manage and organize inventory of maintenance materials and oversee supply usage
- Establish and maintain preventative maintenance, make-ready, and daily work order schedules
- Regularly inspect community buildings, including vacant units, to ensure quality and compliance
- Plan, assign, and direct the work of the maintenance team while maintaining operational efficiency
Benefits
- Up to 100% Rent Discount
- Property Staff Shared Renewal Commissions
- $300 Morgan Essentials
- $15/day for holding the on-call phone
- Medical, Dental, and Vision benefits
- 401(k) Retirement Plan with Company Match
- Generous paid time off, including 10 holidays per year and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
