Service Manager

Route 24 Auto Group•Plymouth, MA

3d•$125,000 - $150,000•Onsite

About The Position

Infiniti of Plymouth is seeking an experienced Service Manager to lead their service department. This is a great opportunity for a seasoned Manager to grow the department from its current 5 technicians and 1 advisor to 8-9 technicians and 2 advisors. The Service Manager will direct, support, and develop service operations.

Requirements

A minimum of 3 years of consistent, verifiable experience in automotive service department management
Familiar with Reynolds and Reynolds DMS
Strong focus on providing excellent customer service
Clean and Valid Driver's License

Nice To Haves

Nissan/Infiniti experience preferred

Responsibilities

Ensure the department is properly staffed during all hours of operation.
Ensure payroll is calculated and submitted on a timely basis.
Hold weekly department meetings.
Hire and maintain a technical production staff capable of performing all types of maintenance and repair on dealership products.
Ensure all necessary shop equipment is in proper and safe working condition.
Schedule training as necessary to properly repair and service vehicles.
Strive to increase the production and earnings of every employee.
Implement and maintain service menus that are market price competitive, offer better value than competitors, and promote long-term customer retention.
Provide upper management with monthly reports and feedback comparing the department's CSI, RO count, Revenue, Profitability, Market Share, and Warranty Cost Per Vin against district, region, and national benchmarks.
Utilize quarterly manufacturer marketing programs effectively.
Set up and maintain a service reminder program.
Ensure customer inconveniences, complaints, and misunderstandings are dealt with fairly and quickly.
Review flat rate flagging practices periodically.
Ensure all required technical publications, periodicals, and bulletins are obtained, kept up-to-date, and properly maintained.
Review technical bulletins from the manufacturer and distribute them to appropriate technicians.
Stay up-to-date on product changes and new products.
Assure proper repair order flow to satisfy manufacturer/dealership/business office requirements.
Understand and adhere to all manufacturer warranty policies and procedures.
Administer proper and prompt warranty claims processing and submission.
Maintain proper cost per vin guidelines as designated on monthly manufacturer reports.
Maintain a high level of shop cleanliness, equipment repairs, and general shop appearance.
Analyze and eliminate practices that waste supplies, utilities, space, and time.
Maintain adequate security of the service department, parking areas, and personnel.
Represent the dealership in cases of emergency involving the service department or as directed by dealership management.
Cooperate with all other dealership managers and request the involvement of the next higher dealership authority when necessary to resolve conflicts.