Service Manager

Holt of California•West Sacramento, CA

22h•Onsite

About The Position

Holt of California is a Caterpillar dealer selling and servicing a wide variety of equipment including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation. This position is located in West Sacramento, CA. The Service Manager has overall responsibility for the Material Handling Division Sales Department and its employees, reporting to the Division General Manager.

Requirements

Accountability - Ability to accept responsibility and account for his/her actions.
Accurate - Ability to perform work accurately and thoroughly.
Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
Detail Oriented - Ability to pay attention to the minute details of a project or task.
Organized - Possessing the trait of being organized or following a systematic method of performing a task.
Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to define problems collects data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Must have a valid California Class C or higher driver’s license with a clean motor vehicle record report.

Responsibilities

Directs staffing, training, and performance evaluations to develop and control sales program.
Coordinates sales distribution by establishing sales territories, quotas, and goals, and advises dealers and clients concerning sales and advertising techniques.
Assigns sales territory to sales personnel.
Analyzes sales statistics to formulate policy and to assist dealer’s sales representatives in promoting sales.
Reviews market analyses to determine customer needs, volume potential, price schedules, and discount rates, and develops sales campaigns to accommodate goals of company.
Represents Company at trade association meetings to promote product.
Analyzes and controls expenditures of division to conform to budgetary requirements.
Prepares periodic sales report showing sales volume and potential sales.
Develop field sales staff to improve market penetration and profitability.
Promote sales to national account type customers and develop national accounts market program.
Develop allied sales efforts.
Review and approve field sales expense reports and necessary communications.
Recommends or approves budget, expenditures, and appropriations.
Lead the New Product Introduction process.
Other duties may be assigned.