North Park Lexus of Rio Grande Valley - Service Manager

Kahlig Auto Group•San Juan, TX

6d•Onsite

About The Position

North Park Lexus of Rio Grande Valley is seeking a motivated and customer-service-oriented Automotive Service Manager to lead a successful service team. This role requires a leader who is passionate about customer service and driven to excel in the competitive automotive industry. The Service Manager will be responsible for guiding and mentoring their team, ensuring customer satisfaction, and overseeing the daily operations of the service department.

Requirements

Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.
Motivated to excel.
Serious about a true career in this highly competitive industry.
Guidance, leadership and expertise.

Responsibilities

Conduct daily one-on-one client status meetings with each ASM to identify potential service issues.
Monitor automotive repair/maintenance to prevent operational delays.
Work with service director to set departmental objectives.
Recruit, interview and train service staff.
Maintain daily sales and production records as prescribed by upper management.
Review and evaluate service sales performance.
Staff technical teams relative to production requirements.
Remain current on new products and changes to existing products.
Maintain department finances within parameters established by upper management.
Assure proper repair-order flow/maximize productivity.
Monitor/control all warranty activity to ensure compliance with policies and procedures.
Adhere to dealership policy on client vehicle care and operation.
Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager.
Enforce OSHA requirements, procedures and regulations.
Conduct performance evaluations.
Participate in operational planning.
Maintain the facility and equipment.
Conduct weekly department meetings/attend weekly manager meetings.