Service Manager

United Construction & Forestry, LLC•North Oxford, MA

1d•$115,000 - $135,000•Onsite

About The Position

United Construction & Forestry is looking for a Service Manager who will be responsible for maintaining a schedule of shop work, assigning personnel to specific work orders, giving work direction to Service Technicians in the repair of equipment, maintaining a schedule of field service work to be done while scheduling personnel for such, and maintaining a list of trucking to be done on pick-up and delivery of equipment.

Requirements

Excellent customer service skills and follow through ability
Familiar with the equipment industry, John Deere and competitive products preferred
General understanding of mechanical/technical terms, and knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment
Ability to use standard desktop load applications, email, internet functions and Service Advisor
Ability to work varying shifts, weekends, and holidays or as needed for an on-call rotating basis
Solid understanding of financial principles relative to Service Department operations and company business systems
Ability to create, analyze and interpret internal reports and provide feedback with areas of improvement
Exhibits necessary skills to effectively manage a fast-paced environment
Achieves and maintains forklift certification
Ability to travel for customer service and training as needed
Clean driver’s record and valid driver’s license

Nice To Haves

Two-year certificate from college or technical school and five years of related experience desired.

Responsibilities

Supervise all Service Department personnel
Supervise the opening and closing of work orders for control of each shop job
Maintain and monitor detailed records of time and performance of Service employees
Monitor and schedules pick-up and delivery of equipment
Frequently interacts with the customer to explain quotes and any changes within the quote prior to services being performed to ensure customer satisfaction
Up-sells any service that is necessary to keep the product operating more efficiently and safely
Stays current on product improvement programs from Deere
Order and maintain needed shop supplies
Monitor customer satisfaction through phone calls and on-site visits
Coordinates with Deere on programs, warranties and technical machine problems
Interview and select qualified personnel
Reports on the status of shop goal and objective achievement to either the RPSM or GM
Assists in planning and developing service marketing programs
Act as site safety coordinator in conjunction with Corporate Safety Manager
Monitor training needs and provides for the delivery of such training as required