SERVICE MANAGER - Construction Equipment (46946)

ARNOLD MACHINERY COMPANY•Sparks, NV

13d•$80,000 - $90,000•Onsite

About The Position

The Service Manager plays a key role in maintaining the company's reputation by managing the service department's day-to-day operations. This involves ensuring efficient repair and setup work, supervising staff, and maintaining strong customer relationships. The role is responsible for overseeing the repair and setup work for customer machines and internal equipment, including supervising staff, ensuring excellent customer relations, managing invoicing procedures, and maintaining financial oversight for the service department. The Service Manager's leadership and attention to detail will help the company maintain its position as an industry leader in customer satisfaction and service.

Requirements

Two years of higher education.
Three to five years of relevant work experience in marketing, customer relations, machine setup and repairs, management, and supervision of personnel and procedures.
Current, clean Class B CDL (Commercial Driver's License).
Strong written, verbal, and interpersonal communication skills.
Comfortable operating a computer and proficient with relevant software programs.
Skilled in performance management, negotiation, leadership, and motivating teams.
Ability to effectively manage stress while maintaining a positive, solution-oriented attitude.
Strong ability to plan, organize, and prioritize tasks to meet deadlines with a high degree of accuracy.
Knowledge of repair requirements, inventory lines, and service operations.
Familiarity with financial reporting and expense control processes for service departments.
Ability to provide training opportunities for self and staff to continuously enhance skills and competencies.
Knowledge of marketing strategies and techniques to acquire new business and expand the company’s customer base.
Ability to work under pressure and manage multiple tasks efficiently.
Strong leadership and team-building capabilities.
Expertise in financial reporting and expense control within a service department.
Strong communication, negotiation, and problem-solving skills.

Nice To Haves

Ability to operate a computer keyboard and sit for extended periods.
Ability to supervise clerical and service repair work assignments.
Occasional travel required (approximately six times per year) to visit customers and vendors.
Must be able to perform assignments away from the home branch as needed.

Responsibilities

Supervise and support the staffing and retention of technicians.
Coordinate training opportunities to ensure high-quality performance and continuous improvement.
Ensure technicians adhere to safety protocols and worker’s compensation policies.
Resolve customer complaints promptly and professionally while adhering to the "Silver Service" commitment to excellence.
Review and approve all invoices for accuracy and timeliness.
Provide accurate repair cost quotes and pursue new business opportunities to drive revenue growth.
Oversee the maintenance and inventory of the service truck fleet.
Resolve warranty issues with manufacturers and manage any related service concerns.
Ensure smooth coordination with other internal departments to streamline service operations.
Manage financial performance of the service department, including controlling expenses and maintaining budgetary discipline.
Ensure all procedures align with company goals for profitability and efficiency.