Service Manager

Nextgen Security•Houston, TX

54d•Onsite

About The Position

We are seeking a high-impact Service Manager to lead and grow our service operations in the Houston market. This role will own service performance, customer satisfaction, and recurring revenue growth, while leading a team of technicians and coordinators in a fast-paced security integration environment. This position offers the opportunity to scale a critical business unit, improve operational performance, and drive long-term customer partnerships.

Requirements

Bachelor’s degree in operations, business, management or related field or relevant security industry management experience, specific to service or operations
Experience in management, operations, and leadership.
Previous supervisory/management experience
Excellent customer service skills
Excellent oral and written communication skills
Must be able to communicate effectively and professionally in both written and verbal manner to customers, vendors and to those within the company.
Must possess a positive attitude and be willing to interact with customers, co- workers and other personnel at all times.
Commitment to integrity and Company Standards and Procedures.

Nice To Haves

5+ years of experience
Relevant security industry management experience, specific to service or operations

Responsibilities

Managing the service department operations to ensure customer satisfaction including business growth through marketing and customer visits.
Lead, develop, and hold accountable a team of Field Service Technicians and Coordinators, driving performance, productivity, and career growth.
Manage service contracts.
Establish and maintain subcontractor relationships around the country.
Partner with sales and independently drive new service contract growth through customer relationships, site visits, and identification of upsell opportunities.
Ability to safely operate a company vehicle.
Provide exceptional customer service to clients.