Service Manager

Florida Avenue Brewing Co.•Wesley Chapel, FL

5d•Onsite

About The Position

Join Florida Avenue Brewing Co. as a Full-Time Service Manager and embark on an exciting career in the beverage industry! This onsite position offers a dynamic environment perfect for recent graduates and early career professionals eager to make their mark. You will play a crucial role in delivering exceptional customer experiences, working alongside a vibrant team that values innovation and excellence. With a competitive pay scale ranging from $52,000 to $56,000 plus bonuses, this role provides a solid foundation for your career growth. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, Snack/Drink Room, Employee Discounts, and Free Draft Beer. This is your opportunity to contribute to a fun, energetic culture while honing your problem-solving skills in Wesley Chapel, Florida. Don’t miss the chance to be part of a forward-thinking company that truly respects and nurtures its talent!

Requirements

1–2 years of hospitality management or supervisory experience.
Proven ability to handle scheduling and performance management for a diverse team.
High proficiency in Toast POS & Toast Tables: managing floor charts and KDS flow.
Experience using Google Suite (Sheets and Calendar) for staff scheduling.
You have a natural sense of urgency and can spot a service bottleneck before it affects the guest experience.
You are comfortable working majority evening shifts and are willing to support any area of the building—whether it's fixing a pour or helping the kitchen during a rush.

Responsibilities

Lead from the front, becoming the face of operations during our busiest hours, primarily in the evenings.
Directly manage and mentor our Servers and Hosts, empowering them to deliver exceptional service while expertly overseeing the atmosphere and pacing of the floor.
Handle guest recovery and optimize seating efficiency at the host stand.
Collaborate closely with the Back of House (BOH) Manager, stepping in as needed to assist in Expo or run food during peak times.
Ensure the facility's security and set your team up for success as a key opener and closer, demonstrating an operational ownership that reflects our commitment to excellence and customer satisfaction.