Service Manager

Great Western Trailer•Phoenix, AZ

94d•Onsite

About The Position

Great Western Trailer (GWT) is hiring a full-time Service Manager to lead our service department at our Phoenix, AZ facility. This role is responsible for overseeing all service departments, while supporting the Service and Sales teams to ensure exceptional customer service across all business lines. If you’re a hands-on, results-driven leader with a background in trailer service operations, team development, and safety standards, we want to hear from you. Be a part of our team – Apply now!

Requirements

High school diploma or GED.
Minimum 4 years of experience as a service manager.
Proven ability to grow a service department.
Strong leadership and communication skills.
Proficient in reading and creating reports, invoices, and office documents.
Comfortable using computer systems.
Must be able to read and write in English.

Nice To Haves

Bilingual (Spanish) is a plus.

Responsibilities

Manage the annual service budget.
Track daily progress and evaluate monthly goals.
Partner with leadership to develop plans for departmental growth.
Hire, train, and develop service personnel.
Collaborate with recruiting partners.
Lead weekly meetings to drive efficiency and alignment.
Create and manage a priority-based service schedule.
Assign work based on technician strengths and workloads.
Review and validate work orders before billing.
Analyze performance data to improve operations.
Direct trailer repair, maintenance, welding, and electrical service.
Partner with manufacturers for warranty support.
Maintain a robust safety structure in line with company standards.
Visit customers to assess service needs and ensure satisfaction.
Ensure availability and maintenance of shop tools and service equipment.
Manage service schedules and maintenance plans for company vehicles and equipment.