Service Manager

Dave Wright Nissan Subaru • Hiawatha, IA

4h • Onsite

About The Position

We’re looking for a Service Manager to lead our high volume service department! This is an opportunity for an experienced technician eager to advance into a leadership role, using their car knowledge in a new way. The ideal candidate is someone others naturally go to for problem-solving and is ready to transition from the wrench to a leadership position.

Requirements

• Experienced technician
• Strong understanding of technician dispatching and shop workflow
• Outgoing and approachable personality
• Excellent communication skills
• Comfortable training and leading a team
• Confident, strong problem solver
• Positive, upbeat energy
• Detail oriented and organized
• Team focused mindset
• Consistent and reliable
• Career minded
• Valid driver’s license

Responsibilities

• Follow our processes and hold the team accountable to them
• Effectively lead, coach, mentor, and manage service advisors to help them grow
• Provide ongoing training to service department personnel
• Evaluate performance, recognize accomplishments, and hold 1-on-1 meetings with team members
• Motivate and encourage service staff members to reach their full potential
• Maintain above average customer service scores for the department
• Assist guests in a professional and courteous manner
• Retain current service customers and encourage repeat business
• Manage technician dispatching and shop workflow
• Collaborate with other departments in the dealership to accomplish common goals
• Other duties as required

Benefits

• Paid Vacation, PTO, and Holidays
• Health, Life, Dental, and Vision Insurance
• Company Contributed 401K
• Company stipend program
• Exciting company Christmas Party
• 3 National Holidays each month
• Company golf outing
• Appreciation for a job well done

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed